Job summary
We are a friendly GP practice based in Gloucester looking for two part time administrators to join our admin team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
The successful candidates will be working 18.5 hours across both AM and PM shifts to coincide with the new contractual opening hour changes within primary care.
Main duties of the job
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice. Facilitate effective
communication between patients, members the primary health care team, secondary
care and other associated healthcare agencies.
Reports to: Deputy Practice Manager
About us
G DOC LTD is a unique, GP-owned organisation all GP
surgeries in Gloucestershire are our shareholders. We operate with a
not-for-profit ethos, ensuring every decision and service is focused on
improving patient outcomes and reinvesting in local Primary Care across the
county.
We directly manage several GP surgeries in Gloucester
and the Forest of Dean, providing patient-centred care to more than 45,000
patients. We value continuity of care and practice teams are at the heart
of all we do. In addition to our surgeries, we deliver a range of countywide
commissioned services designed to improve access, increase capacity, or provide
specialist support. Our teams are committed to delivering sustainable,
high-quality primary care while fostering innovation and collaboration across
the local health system.
By joining us, youll be part of an organisation that
puts people first supporting staff wellbeing, professional development, and a
collaborative culture. Youll benefit from the stability, support, and career
opportunities of a larger organisation, while still working in close-knit,
community-focused teams.
Job description
Job responsibilities
Responsibility for all Medical
Administration in the Practice. Working with the Practice Director, Deputy Practice Manager and other members of the Practice team to ensure effective,
efficient and timely medical administration throughout the Practice
Administrative Team requirements as
assigned, including:
Document
Management and scanning
Medical Summarising
Coding
of Medical correspondence
Supporting
QOF and other performance indicators and contractual requirements
GP2GP.
Monitoring incoming tasks, assigning any that are not already assigned to a
member of the team.
Dealing
with online access requests / queries.
Patient
requests for information (including Subject Access Requests), and medical
reports.
Compile
and submit information reports on compliance status, actions and workplan.
Working
conditions
Frequent, prolonged
VDU use.
High levels of
accuracy and attention to detail essential at all times.
Occasional work in a
time pressured environment.
Some exposure to distressing
situations and written material.
Job description
Job responsibilities
Responsibility for all Medical
Administration in the Practice. Working with the Practice Director, Deputy Practice Manager and other members of the Practice team to ensure effective,
efficient and timely medical administration throughout the Practice
Administrative Team requirements as
assigned, including:
Document
Management and scanning
Medical Summarising
Coding
of Medical correspondence
Supporting
QOF and other performance indicators and contractual requirements
GP2GP.
Monitoring incoming tasks, assigning any that are not already assigned to a
member of the team.
Dealing
with online access requests / queries.
Patient
requests for information (including Subject Access Requests), and medical
reports.
Compile
and submit information reports on compliance status, actions and workplan.
Working
conditions
Frequent, prolonged
VDU use.
High levels of
accuracy and attention to detail essential at all times.
Occasional work in a
time pressured environment.
Some exposure to distressing
situations and written material.
Person Specification
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Essential
- GCSE English Grade 5 or above (or equivalent or higher qualification)
- GCSE Maths Grade 5 or above (or equivalent or higher qualification)
Desirable
- Undergraduate degree or equivalent
Experience
Desirable
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Person Specification
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Essential
- GCSE English Grade 5 or above (or equivalent or higher qualification)
- GCSE Maths Grade 5 or above (or equivalent or higher qualification)
Desirable
- Undergraduate degree or equivalent
Experience
Desirable
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.