Job summary
We are a friendly GP practice based in Gloucester looking for an administrator to join our admin team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
Reports to: Lead Administrator
Closing date: 29 October 2025
Interview date: 7 November 2025
Main duties of the job
- Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
- Administrative Team requirements as assigned, including:
- Document Management and scanning.
- Medical Reports Administration
- Coding of Medical correspondence
- Supporting QOF and other performance indicators and contractual requirements
- Dashboard
- GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
- Dealing with online access requests / queries.
- Referrals - raising referrals, dealing with referral queries from patients
- Patient requests for information (including Subject Access Requests), and medical reports.
- Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation.
- Compile and submit information reports on compliance status, actions and workplan.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
About us
G DOC LTD is a unique, GP-owned organisation all GP
surgeries in Gloucestershire are our shareholders. We operate with a
not-for-profit ethos, ensuring every decision and service is focused on
improving patient outcomes and reinvesting in local Primary Care across the
county.
We directly manage several GP surgeries in Gloucester
and the Forest of Dean, providing patient-centred care to more than 45,000
patients. We value continuity of care and practice teams are at the heart
of all we do. In addition to our surgeries, we deliver a range of countywide
commissioned services designed to improve access, increase capacity, or provide
specialist support. Our teams are committed to delivering sustainable,
high-quality primary care while fostering innovation and collaboration across
the local health system.
By joining us, youll be part of an organisation that
puts people first supporting staff wellbeing, professional development, and a
collaborative culture. Youll benefit from the stability, support, and career
opportunities of a larger organisation, while still working in close-knit,
community-focused teams.
Job description
Job responsibilities
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice.
Facilitate effective
communication between patients, members the primary health care team, secondary
care and other associated healthcare agencies.
Reports to: Lead Adminstrator
Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
Administrative Team requirements as assigned, including:
Document Management and scanning.
Medical Reports Administration
Coding of Medical correspondence
Supporting QOF and other performance indicators and contractual requirements
Dashboard
GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
Dealing with online access requests / queries.
Referrals - raising referrals, dealing with referral queries from patients
Patient requests for information (including Subject Access Requests), and medical reports.
Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation.
Compile and submit information reports on compliance status, actions and workplan.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
Job description
Job responsibilities
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice.
Facilitate effective
communication between patients, members the primary health care team, secondary
care and other associated healthcare agencies.
Reports to: Lead Adminstrator
Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
Administrative Team requirements as assigned, including:
Document Management and scanning.
Medical Reports Administration
Coding of Medical correspondence
Supporting QOF and other performance indicators and contractual requirements
Dashboard
GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
Dealing with online access requests / queries.
Referrals - raising referrals, dealing with referral queries from patients
Patient requests for information (including Subject Access Requests), and medical reports.
Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation.
Compile and submit information reports on compliance status, actions and workplan.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
Person Specification
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Skills
Essential
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Desirable
- GCSE English Grade 4 or above (or equivalent or higher qualification, You maybe asked to complete a competence test if you do not have the correct grades )
- GCSE Maths Grade 4 or above (or equivalent or higher qualification You maybe asked to complete a competence test if you do not have the correct grades )
- Undergraduate degree or equivalent
Experience
Essential
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Person Specification
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Skills
Essential
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Desirable
- GCSE English Grade 4 or above (or equivalent or higher qualification, You maybe asked to complete a competence test if you do not have the correct grades )
- GCSE Maths Grade 4 or above (or equivalent or higher qualification You maybe asked to complete a competence test if you do not have the correct grades )
- Undergraduate degree or equivalent
Experience
Essential
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.