Job summary
Part Time
We are a friendly GP practice based in Gloucester looking for an administrator to join our admin team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
You will be self-motivated and willing to help out in other areas of the practice, as required.
The successful candidate will be based over 2 sites, working in a friendly and supportive admin team. Ideally the candidate should have experience of working in a similar role within a GP practice, have knowledge and be competent in using word, excel and email.
Main duties of the job
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice.
Facilitate effective
communication between patients, members the primary health care team, secondary
care and other associated healthcare agencies.
About us
You will be required to be immunised
in compliance with Green Book (link attached) and NHS recommendations for your
role (unless medically exempt).
G DOC LTD is owned by all the GP Practices in Gloucestershire; the
Practices are our shareholders.
We operate on a not-for-profit basis: any profits are redistributed into
primary care in Gloucestershire.
We are a limited company run by a Board of Directors, most of whom are experienced
local GPs.
We run a number of GP practices, as well as some other services for the
whole county.
In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson
Lane (9,500 patients) and Partners in
Health (12,400).
In the Forest of Dean, we run two practices, both of which are
dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients).
From 1 August 2025, G DOC will be running Coleford Medical Practice dispensing: (13,600) patients.
Our countywide services include:
G DOC is running a Covid Medicines Service to help and support the
high-risk patients in Gloucestershire.
Over 17,000 primary care appointments each year at Gloucester Health
Access Centre for patients who may need to be seen the same day when their own
practice is already full, or who do not have a registered GP. GHAC is open
8am8pm, 365 days a year.
Job description
Job responsibilities
Duties specific to role
Responsibility for all Medical Administration in the Practice. Working with the Practice Manager and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
Administrative Team requirements as assigned, including:
Document Management and scanning.
Medical Reports Administration
Coding of Medical correspondence
Supporting QOF and other performance indicators and contractual requirements
Recalls and sending invites for LTC reviews, childhood vaccinations etc
GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
Dealing with online access requests / queries.
Referrals - raising referrals, dealing with referral queries from patients
Job description
Job responsibilities
Duties specific to role
Responsibility for all Medical Administration in the Practice. Working with the Practice Manager and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
Administrative Team requirements as assigned, including:
Document Management and scanning.
Medical Reports Administration
Coding of Medical correspondence
Supporting QOF and other performance indicators and contractual requirements
Recalls and sending invites for LTC reviews, childhood vaccinations etc
GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
Dealing with online access requests / queries.
Referrals - raising referrals, dealing with referral queries from patients
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Qualifications
Essential
- GCSE English Grade 5 or above (or equivalent or higher qualification)
- GCSE Maths Grade 5 or above (or equivalent or higher qualification)
Desirable
- Undergraduate degree or equivalent
Experience
Desirable
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Qualifications
Essential
- GCSE English Grade 5 or above (or equivalent or higher qualification)
- GCSE Maths Grade 5 or above (or equivalent or higher qualification)
Desirable
- Undergraduate degree or equivalent
Experience
Desirable
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.