Job summary
We are looking for a Prescription Clerk to join our professional and friendly administration team based in Gloucester. This is an opportunity to join a well-led, well-run and mutually supportive team and play your part in helping primary care patients. G DOC LTD is a supportive employer and encourages staff development, for the right candidate this position could lead to career in primary care with increasing responsibility and linked increases in salary.
Main duties of the job
The role is to work with and support the pharmacist
team to provide a safe and effective prescription service, including the
handling of prescription enquiries from patients and external sources.
About us
You will be required to be immunised
in compliance with Green Book (link attached) and NHS recommendations for your
role (unless medically exempt).
G DOC LTD is owned by all the GP Practices in Gloucestershire; the
Practices are our shareholders.
We operate on a not-for-profit basis: any profits are redistributed into
primary care in Gloucestershire.
We are a limited company run by a Board of Directors, most of whom are experienced
local GPs.
We run a number of GP practices, as well as some other services for the
whole county.
In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson
Lane (9,500 patients) and Partners in
Health (12,400).
In the Forest of Dean, we run two practices, both of which are
dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients).
Our countywide services include:
G DOC is running a Covid Medicines Service to help and support the
high-risk patients in Gloucestershire.
Over 17,000 primary care appointments each year at Gloucester Health
Access Centre for patients who may need to be seen the same day when their own
practice is already full, or who do not have a registered GP. GHAC is open
8am8pm, 365 days a year.
For more details visit our website
Job description
Job responsibilities
Understand
the electronic prescribing system within the practice.
Process
repeat prescriptions on a daily basis, ensuring compliance with the practice
protocols.
Handling
weekly prescriptions for vulnerable patients and dealing with the queries
related to these.
Support
the reception team with medication requests using surgery protocol to signpost
to appropriate answer.
Ensure
all prescriptions are signed by a GP, ready for collection within 48 hours from
time of request and ready for issue by the patients pharmacies.
Ensure
that problems and queries regarding repeat prescriptions are brought to the
attention of the pharmacist and that follow up action is taken to resolve such
matters
Perform
regular searches on drugs requiring monitoring, hence minimising the risk of
adverse effects. Ensure all current medication has relevant, current
authorisations.
Ensure
that medication reviews have been undertaken as required and flag for action by
a prescriber if overdue.
Assist
with the coding of medication reviews.
Promote
cost-effective prescribing at the practice through switching drugs to the
generic preparation when appropriate and encouraging the use of local primary
care trust formulary medication choices.
Deal
with prescription queries from a range of healthcare professionals including;
GPs, nurse prescribers, hospital outpatients/consultants, community
pharmacists, community nursing staff, carers, care home etc, as well as
reception/administration staff at the practice.
Deal
with medication changes from all hospital letters, removing old medication
adding new or making dose changes with GPs agreement and oversight documented
in patient notes. Informing patients of changes where necessary and any review
monitoring requirements.
Manage
prescriptions for patients prescribed weekly medication in compliance aids
Job description
Job responsibilities
Understand
the electronic prescribing system within the practice.
Process
repeat prescriptions on a daily basis, ensuring compliance with the practice
protocols.
Handling
weekly prescriptions for vulnerable patients and dealing with the queries
related to these.
Support
the reception team with medication requests using surgery protocol to signpost
to appropriate answer.
Ensure
all prescriptions are signed by a GP, ready for collection within 48 hours from
time of request and ready for issue by the patients pharmacies.
Ensure
that problems and queries regarding repeat prescriptions are brought to the
attention of the pharmacist and that follow up action is taken to resolve such
matters
Perform
regular searches on drugs requiring monitoring, hence minimising the risk of
adverse effects. Ensure all current medication has relevant, current
authorisations.
Ensure
that medication reviews have been undertaken as required and flag for action by
a prescriber if overdue.
Assist
with the coding of medication reviews.
Promote
cost-effective prescribing at the practice through switching drugs to the
generic preparation when appropriate and encouraging the use of local primary
care trust formulary medication choices.
Deal
with prescription queries from a range of healthcare professionals including;
GPs, nurse prescribers, hospital outpatients/consultants, community
pharmacists, community nursing staff, carers, care home etc, as well as
reception/administration staff at the practice.
Deal
with medication changes from all hospital letters, removing old medication
adding new or making dose changes with GPs agreement and oversight documented
in patient notes. Informing patients of changes where necessary and any review
monitoring requirements.
Manage
prescriptions for patients prescribed weekly medication in compliance aids
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Desirable
- Prior experience as prescription clerk or similar role
- Prior experience of working in NHS
- Prior experience of working in primary care
Qualifications
Essential
- GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Desirable
- Prior experience as prescription clerk or similar role
- Prior experience of working in NHS
- Prior experience of working in primary care
Qualifications
Essential
- GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.