Experienced Medical Receptionist - 30 Hours per Week

Feldon Practice

Information:

This job is now closed

Job summary

PLEASE READ - GP SURGERY EXPERIENCE REQUIRED -APPLICATIONS FROM PREVIOUS APPLICANTS WILL NOT BE CONSIDERED

We are looking for a 30hrs per week part-time Experienced medical receptionist to join our friendly medical practice located in Halesowen. The successful candidate will need to provide a first-class level of admin/reception and customer service to our patients and enjoy working in a reception environment.

The role is demanding but rewarding as we are a busy GP practice serving approx 9,600 patients, for this reason you will need to to possess excellent communication, time management and multi-tasking skills

Main duties of the job

Provide general assistance to the Practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone.

Deal with all general enquires, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills ensure that patients with no prior appointment but need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are complete.

Enter patient information on the computer clinical system as required.

Action tasks sent via workflow.

  • knowledge of emis web - Not essential training will be given
  • Reception experience
  • Team working
  • Communication skills

About us

About Us

We are a well-established GP registrar training practice based in Halesowen across two sites. Serving a practice population of approximately 9,600 patients. We are looking for someone to join our team of excellent receptionists and administrators.

Date posted

06 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0781-24-0002

Job locations

Feldon Lane

Halesowen

West Midlands

B62 9DR


Job description

Job responsibilities

  • Ensure an efficient reception service is provided to patients and visitors to the practice
  • Deal with general enquiries, explain procedures and make new/follow up appointments
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy and appropriate delivery
  • Liaise with GPs/Nurses and carry out tasks as requested
  • Other regular duties: Action prescriptions, Chaperone patients (training provided), keep up to date with changes in policy and procedure, advise patients of payments for private services, process payments, computer data entry, filing medical records
  • Premises: Open up premises at the start of the day. When last to leave at the end of the day, ensure that the building is totally secured
  • Facilitate communication between patients and members of the primary healthcare team, secondary care and other associated agencies.
  • Undertake any other additional duties appropriate to the post as required by the Partners, Practice Manager Team or Reception Team Leader.

Job description

Job responsibilities

  • Ensure an efficient reception service is provided to patients and visitors to the practice
  • Deal with general enquiries, explain procedures and make new/follow up appointments
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy and appropriate delivery
  • Liaise with GPs/Nurses and carry out tasks as requested
  • Other regular duties: Action prescriptions, Chaperone patients (training provided), keep up to date with changes in policy and procedure, advise patients of payments for private services, process payments, computer data entry, filing medical records
  • Premises: Open up premises at the start of the day. When last to leave at the end of the day, ensure that the building is totally secured
  • Facilitate communication between patients and members of the primary healthcare team, secondary care and other associated agencies.
  • Undertake any other additional duties appropriate to the post as required by the Partners, Practice Manager Team or Reception Team Leader.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in England and Maths
  • Good English written and language skills
Person Specification

Qualifications

Essential

  • GCSE grade A to C in England and Maths
  • Good English written and language skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Feldon Practice

Address

Feldon Lane

Halesowen

West Midlands

B62 9DR


Employer's website

https://www.feldonpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Feldon Practice

Address

Feldon Lane

Halesowen

West Midlands

B62 9DR


Employer's website

https://www.feldonpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Louise Birkett

louise.birkett@nhs.net

+441214224703

Date posted

06 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0781-24-0002

Job locations

Feldon Lane

Halesowen

West Midlands

B62 9DR


Privacy notice

Feldon Practice's privacy notice (opens in a new tab)