Job summary
We are offering an exciting opportunity for an experienced
Prescriptions Clerk to join our team.
The successful candidate will play a crucial role in ensuring the
smooth and efficient operation of our prescription system.
There is the opportunity to continue or join the NHS pension
scheme.
We are offering up to 30 hours per week.
Fallodon
Way Medical Centre aspires to be a professional, friendly organisation,
dedicated to providing high quality personalised medical care to all members of
the practice community.
Main duties of the job
The Prescription Clerk provides support to our GPs and ANPs in the
receipt and preparation of repeat prescriptions for our 11,500 patients. You
will support the Pharmacy team and GPs in managing repeat prescriptions and medication
queries. You will be liaising on sensitive medical information, so a caring
customer service communication style is essential.
You will also facilitate effective communication between patients,
members of the primary health care team, secondary care and other associated
healthcare agencies.
About us
We are a friendly, successful, training and research practice of
over 11,500 patients with an informal and supportive culture, which aims to
ensure a good work life balance is maintained for all staff. Fallodon Way
Medical Centre is located in Henleaze, which is a leafy inner suburb of
Bristol, with good schools and amenities. We have a relatively high elderly
population but also a good mix with families. We encourage and support ongoing
professional development.
The practice combines the best of traditional and innovative
working, currently with 4 partners and 5 associate GPs. The practice is both
proactive and reactive about managing the ever-changing workload in General
Practice, offering a supportive environment and good work-life balance.
The practice is supported by ANPs, a Pharmacy team including two
Practice Pharmacists, an Award-winning Care Coordination team, a Social
Prescriber, First Contact Physio and mental health practitioner. There is a
team of workflow administrators assisting the clinical team in managing inbound
correspondence and results.
Job description
Job responsibilities
Your
responsibilities will be:
a.
To
process, medication requests sent in by patients using the various protocols in
place.
b.
Monitor
the prescription email, online patient access for patients medication request
and queries.
c.
Ensuring
that all paper requests are process daily.
d.
Working
alongside the Practice Pharmacists with medication queries.
e.
Following up prescription requests/queries via the
practice task system.
f.
To
liaise with patients and chemists regarding queries and requests.
g.
To
ensure repeat medication is issued in line with the protocols that are already
in place, and where queries are raised that they are dealt with in the best
way.
h.
To
ensure that patient queries on medicated are highlighted to the relevant GP or
Practice Pharmacist.
To
thrive in this role, you will need to be organised, flexible and have good
communication skills, alongside a top-level attention to detail. Working as a
team to meet the needs of our patients is imperative.
The
ability to work under pressure and effectively prioritise their own workload is
essential. In return, they will be working in a very friendly and supportive
environment.
This
job description is not a complete list of duties but is intended to give a
general indication of the range of work undertaken. It will vary over time as
demands and priorities within the Practice change.
Job description
Job responsibilities
Your
responsibilities will be:
a.
To
process, medication requests sent in by patients using the various protocols in
place.
b.
Monitor
the prescription email, online patient access for patients medication request
and queries.
c.
Ensuring
that all paper requests are process daily.
d.
Working
alongside the Practice Pharmacists with medication queries.
e.
Following up prescription requests/queries via the
practice task system.
f.
To
liaise with patients and chemists regarding queries and requests.
g.
To
ensure repeat medication is issued in line with the protocols that are already
in place, and where queries are raised that they are dealt with in the best
way.
h.
To
ensure that patient queries on medicated are highlighted to the relevant GP or
Practice Pharmacist.
To
thrive in this role, you will need to be organised, flexible and have good
communication skills, alongside a top-level attention to detail. Working as a
team to meet the needs of our patients is imperative.
The
ability to work under pressure and effectively prioritise their own workload is
essential. In return, they will be working in a very friendly and supportive
environment.
This
job description is not a complete list of duties but is intended to give a
general indication of the range of work undertaken. It will vary over time as
demands and priorities within the Practice change.
Person Specification
Skills
Essential
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Excellent communication skills (written, oral and presenting)
- Ability to manage time and workload
- Ability to work under pressure & maintain a professional and effective approach
- Excellent attention to detail
- Ability to work as part of an integrated multi-skilled team
- Effective time management (planning and organising)
Desirable
- Strong IT skills (generic)
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- To be discreet and always maintain confidentiality
Qualifications
Essential
- Good general education with English and Maths to GSCE standard or equivalent.
Qualities and Attributes
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Enthusiastic, motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
Experience
Essential
- Experience of prescription clerk work in general practice, or dispensing clerk work in community pharmacy
- Deal with people and communicate professionally even when under pressure
Desirable
- Previous knowledge of EMIS
Person Specification
Skills
Essential
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Excellent communication skills (written, oral and presenting)
- Ability to manage time and workload
- Ability to work under pressure & maintain a professional and effective approach
- Excellent attention to detail
- Ability to work as part of an integrated multi-skilled team
- Effective time management (planning and organising)
Desirable
- Strong IT skills (generic)
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- To be discreet and always maintain confidentiality
Qualifications
Essential
- Good general education with English and Maths to GSCE standard or equivalent.
Qualities and Attributes
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Enthusiastic, motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
Experience
Essential
- Experience of prescription clerk work in general practice, or dispensing clerk work in community pharmacy
- Deal with people and communicate professionally even when under pressure
Desirable
- Previous knowledge of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
