Job summary
About Enhance Primary Healthcare Limited
Why Join Us
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Be part of a growing, multidisciplinary organisation delivering high-quality services across Leeds.
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Gain experience in service improvement, project management, and healthcare operations.
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Supportive working environment with opportunities for professional development.
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Staff wellbeing benefits, including a Birthday Day Off and funded eye screening.
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Opportunity to contribute to innovative, patient-focused services in community healthcare.
Main duties of the job
Job Purpose
The Service Development Manager will provide leadership and operational management within Enhance Primary Healthcare Limited. This role is responsible for designing and implementing service improvements, supporting contractual delivery, managing designated staff, and ensuring high-quality, efficient, and patient-centred care.
This dual role combines service innovationdesigning and embedding new models of care with managerial responsibilities, including workforce management, operational oversight, and performance monitoring.
About us
About us
Enhance Primary Healthcare Limited Connected to The Street Lane Practice, North Leeds
Enhance Primary Healthcare Limited (EPHC), closely connected to The Street Lane Practice in North Leeds, is seeking to appoint a motivated and organised Service Development Manager to join our well-established, high-performing, and supportive administrative team.
This is an excellent opportunity to contribute to the smooth and efficient running of our services, supporting a range of clinical areas including Dermatology, Minor Surgery, Healthy Minds, and Physiotherapy, delivered both to NHS patients across Leeds and privately.
We are committed to delivering high-quality, patient-centred care within the community.
Job description
Job responsibilities
Job Description: Service Development Manager
Job Title: Service Development Manager Reports to theChief Operating Officer or Directors. Responsible for Service improvement projects, quality & performance monitoring, business development initiatives
Key Responsibilities
Service Improvement & Innovation
- Lead service development initiatives that improve patient access, experience, and outcomes.
- Analyse existing workflows and identify opportunities for efficiency and quality improvement.
- Design, implement, and evaluate new models of care (e.g., digital access, triage systems, extended access and roles).
- Benchmark service performance against local and national standards, recommending improvements.
Managerial & Line Management Duties
- Provide day-to-day line management to designated staff (e.g. admin staff, sessional workers and team leaders).
- Conduct regular 1:1s, appraisals, and supervision meetings, setting clear objectives and reviewing progress.
- Oversee staff recruitment, induction, training, and professional development.
- Ensure rotas and staffing levels meet operational and patient service needs.
- Address performance concerns fairly and constructively in line with practice policies.
- Foster a positive, supportive working environment and promote staff wellbeing.
Performance & Quality Management
- Monitor service performance against AQP and other contractual requirements.
- Produce reports and dashboards for the Directors and Business Manager
- Support delivery of CQC compliance and quality standards.
- Lead audits and evaluations. Oversee patient feedback, complaints, and surveys, ensuring actions are taken to improve services and drive evidence-based improvements.
Business Development
- Identify opportunities for income generation, service expansion, and new contracts.
- Support preparation of bids, tenders, and business cases.
- Monitor national and local NHS and other policy developments, advising the service on implications and opportunities.
- Build relationships with PCNs, ICBs, voluntary sector partners, and other healthcare providers.
Patient & Community Engagement
- Work with the Patient Participation Group (PPG) to capture patient feedback and co-design improvements.
- Develop communication strategies to keep patients informed about services.
Ensure patient voice informs service planning and decision-making.
Project & Change Management
- Lead service change projects from design to implementation.
- Develop project plans, manage budgets, and track outcomes.
- Train and support staff to adapt to new ways of working.
- Manage risks associated with service changes and new initiatives.
Performance Indicators
- Achievement of KPIs and local enhanced service targets.
- Evidence of reduced patient complaints and improved patient satisfaction scores.
- Successful delivery of service development projects within agreed timescales and budgets.
- Increase in service income or successful acquisition of new contracts/services.
- Demonstrated improvements in patient access, efficiency, or care coordination.
Person Specification
Essential
- Experience in service development, project management, or healthcare management.
- Demonstrated experience in staff supervision or line management.
- Strong understanding of NHS contractual frameworks.
- Excellent analytical, organisational, and problem-solving skills.
- Strong leadership, communication, and stakeholder engagement abilities.
- Proficient in IT, data analysis, and reporting.
- Commitment to innovation, patient-centred care, and quality improvement.
Desirable
- Experience working in a GP practice or PCN.
- Knowledge of CQC, and NHS service delivery requirements.
- Qualification in management, project management, or healthcare leadership.
- Experience writing business cases, tenders, or service specifications.
Values & Behaviours
- Creative thinker with a proactive, solution-focused approach.
- Collaborative and inclusive leader.
- Adaptable to change and committed to continuous improvement.
Patient-centred, with a focus on reducing health inequalities
Job description
Job responsibilities
Job Description: Service Development Manager
Job Title: Service Development Manager Reports to theChief Operating Officer or Directors. Responsible for Service improvement projects, quality & performance monitoring, business development initiatives
Key Responsibilities
Service Improvement & Innovation
- Lead service development initiatives that improve patient access, experience, and outcomes.
- Analyse existing workflows and identify opportunities for efficiency and quality improvement.
- Design, implement, and evaluate new models of care (e.g., digital access, triage systems, extended access and roles).
- Benchmark service performance against local and national standards, recommending improvements.
Managerial & Line Management Duties
- Provide day-to-day line management to designated staff (e.g. admin staff, sessional workers and team leaders).
- Conduct regular 1:1s, appraisals, and supervision meetings, setting clear objectives and reviewing progress.
- Oversee staff recruitment, induction, training, and professional development.
- Ensure rotas and staffing levels meet operational and patient service needs.
- Address performance concerns fairly and constructively in line with practice policies.
- Foster a positive, supportive working environment and promote staff wellbeing.
Performance & Quality Management
- Monitor service performance against AQP and other contractual requirements.
- Produce reports and dashboards for the Directors and Business Manager
- Support delivery of CQC compliance and quality standards.
- Lead audits and evaluations. Oversee patient feedback, complaints, and surveys, ensuring actions are taken to improve services and drive evidence-based improvements.
Business Development
- Identify opportunities for income generation, service expansion, and new contracts.
- Support preparation of bids, tenders, and business cases.
- Monitor national and local NHS and other policy developments, advising the service on implications and opportunities.
- Build relationships with PCNs, ICBs, voluntary sector partners, and other healthcare providers.
Patient & Community Engagement
- Work with the Patient Participation Group (PPG) to capture patient feedback and co-design improvements.
- Develop communication strategies to keep patients informed about services.
Ensure patient voice informs service planning and decision-making.
Project & Change Management
- Lead service change projects from design to implementation.
- Develop project plans, manage budgets, and track outcomes.
- Train and support staff to adapt to new ways of working.
- Manage risks associated with service changes and new initiatives.
Performance Indicators
- Achievement of KPIs and local enhanced service targets.
- Evidence of reduced patient complaints and improved patient satisfaction scores.
- Successful delivery of service development projects within agreed timescales and budgets.
- Increase in service income or successful acquisition of new contracts/services.
- Demonstrated improvements in patient access, efficiency, or care coordination.
Person Specification
Essential
- Experience in service development, project management, or healthcare management.
- Demonstrated experience in staff supervision or line management.
- Strong understanding of NHS contractual frameworks.
- Excellent analytical, organisational, and problem-solving skills.
- Strong leadership, communication, and stakeholder engagement abilities.
- Proficient in IT, data analysis, and reporting.
- Commitment to innovation, patient-centred care, and quality improvement.
Desirable
- Experience working in a GP practice or PCN.
- Knowledge of CQC, and NHS service delivery requirements.
- Qualification in management, project management, or healthcare leadership.
- Experience writing business cases, tenders, or service specifications.
Values & Behaviours
- Creative thinker with a proactive, solution-focused approach.
- Collaborative and inclusive leader.
- Adaptable to change and committed to continuous improvement.
Patient-centred, with a focus on reducing health inequalities
Person Specification
Qualifications
Essential
- English and Maths A-C or 4-9
Desirable
- Managerial / Leadership skills
- Experience using SystmOne
Experience
Essential
- Excellent communication and team management skills
Person Specification
Qualifications
Essential
- English and Maths A-C or 4-9
Desirable
- Managerial / Leadership skills
- Experience using SystmOne
Experience
Essential
- Excellent communication and team management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
