Job responsibilities
Main duties of the job
- Plan, support facilitate and monitor progress of Clinical Services across the GP Surgery
- Demonstrate knowledge and skills in use of various software within the GP Surgery, such as EMIS Web, Docman, AccuRx, Pharma Outcomes
Job summary
An exciting opportunity has arisen for a Clinical Services Co-ordinator in the organisation, who must be available to work on a full-time basis with flexibility when required to work across the GP Surgery opening hours, Mon Fri, 8am 6.30pm
Job responsibilities
Facilitate and ensure the effective delivery of patient-centred, personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews and care planning within appropriate time frames.
Explain the management of a patients pathway to clinical staff, liaising between service teams and service users, contacting services using the appropriate procedures/referral mechanisms.
Work closely with all relevant care agencies (primary care, secondary care, community services, Mental Health, Social Services, Ambulance Service, Voluntary services, and other relevant service providers) to ensure a smooth delivery of patient services.
Maintain accurate records and statistical returns as required by the ICB, including providing patient-related information for entering Clinical Reporting Systems, within the required time frame, such as QOF for EMIS Web.
Collect data on patients/carers for recognised outcome measure and document for service interpretation. Ensure all patient notes are updated to reflect any changes, including details on plans.
Managing operational meeting processes, identifying patients for discussion, and working closely with clinicians to define and plan service delivery. Organise and attend relevant meetings when required including PCN meetings.
Ensure that meeting actions are recorded, disseminated, and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update.
Be a contact point for GP Surgery staff, helping the team establish systems and processes which will ensure a timely and appropriate response to queries from clinicians and other stakeholders.
Deal with all general enquiries, explain procedures and appointments booking processes.
Process appointment requests for the current day / future appointments from patients by telephone and in person and actively process home visits requests.
Keeping the Reception area and Waiting Room area noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter patient information on to the computer as required.
Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
