HOLBROOKS HEALTH TEAM

Medical Receptionist

Information:

This job is now closed

Job summary

A medical receptionist is a key service provider within any frontline team at the GP Surgery. They will need to be capable of keeping their calm whilst multi-tasking and handling matters within a NHS environment that can be stressful at times. A key deliverable is to ensure patients receive the best possible care.

We are looking for a hardworking, enthusiastic, and committed individual with excellent communication & interpersonal skills to join our friendly team. Our patients are our forefront, and we work hard for them to have a positive experience when they access us.

Applicants must have the ability to work within a team, have an experience in dealing with the public and basic IT skills. Previous experience of working in General Practice is desirable however, training will be available for any candidates that show a passion for working in the NHS.

Main duties of the job

The duties are variable, depending on what is required on the day. The applicant must have the ability to prioritise workload.

About us

We are a GP Surgery based in Holbrooks and operate from a purpose-built premises. We have free on-site parking, a picnic bench and table-tennis for staff, and are a two-minute walk from various takeaways, One Stop and Morrisons. Also, we are a couple of houses away from a florist, in-case you need one! For all other regular details, please visit our website www.hht-nhs.co.uk

Details

Date posted

20 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0773-24-0001

Job locations

71 – 77 Wheelwright Lane

Holbrooks

Coventry

West Midlands

CV6 4HN


Job description

Job responsibilities

Duties include

Manage and monitor the reception desk.

Process telephone and email appointment requests, answer incoming calls, and transfer or address queries appropriately.

Signpost patients to the appropriate services.

Handle prescription ordering, coordinate with care homes, scan and file patient documentation, and input data into healthcare records.

Efficiently address and escalate patient queries to relevant teams.

Assist clinical staff with general tasks as needed.

Perform tasks such as filing and liaising with other healthcare providers.

Ensure a clean and organised work environment.

Undertake administrative tasks as assigned on the rota organised by the Receptionist Supervisor.

The duties are variable, depending on what is required on the day.

Job description

Job responsibilities

Duties include

Manage and monitor the reception desk.

Process telephone and email appointment requests, answer incoming calls, and transfer or address queries appropriately.

Signpost patients to the appropriate services.

Handle prescription ordering, coordinate with care homes, scan and file patient documentation, and input data into healthcare records.

Efficiently address and escalate patient queries to relevant teams.

Assist clinical staff with general tasks as needed.

Perform tasks such as filing and liaising with other healthcare providers.

Ensure a clean and organised work environment.

Undertake administrative tasks as assigned on the rota organised by the Receptionist Supervisor.

The duties are variable, depending on what is required on the day.

Person Specification

Experience

Essential

  • Customer service experience
Person Specification

Experience

Essential

  • Customer service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HOLBROOKS HEALTH TEAM

Address

71 – 77 Wheelwright Lane

Holbrooks

Coventry

West Midlands

CV6 4HN


Employer's website

https://www.hht-nhs.co.uk/index.php (Opens in a new tab)

Employer details

Employer name

HOLBROOKS HEALTH TEAM

Address

71 – 77 Wheelwright Lane

Holbrooks

Coventry

West Midlands

CV6 4HN


Employer's website

https://www.hht-nhs.co.uk/index.php (Opens in a new tab)

Employer contact details

For questions about the job, contact:

IT Lead

Saira Arfan

saira.arfan1@nhs.net

Details

Date posted

20 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0773-24-0001

Job locations

71 – 77 Wheelwright Lane

Holbrooks

Coventry

West Midlands

CV6 4HN


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