Administrator (Maternity Cover) (Summerhouse)

Job description

Job responsibilities

Title: Administrator

Accountable to: Service Manager

Responsible for: The provision of admin support to the Partners. Providing a good standard of service to the patients in line with the directives laid down by the Partners and Managing Partner.

Overall job

purpose: To ensure the provision of an efficient and compassionate service to the patients. To work as an effective and efficient team member to provide the service.

Main Duties /

Responsibilities:

Accurate actioning of doctors daily correspondence within specified timescale, using computerised Patient Record system

Prioritise and deal with incoming post, sorting and filtering

Sort and envelope up previous days correspondence for posting

Assisting patients / health professionals / and other agencies with general enquiries and non-clinical advice in a confident and courteous manner

Take messages for other practice staff, and accurately pass on as appropriate

Chase Hospital results / appointments / referrals on behalf of Partners/Patients

Take telephone patient requests for home visits, log and enter on computer

Enter Choose and Book Referral letters

Deal with queries re Choose & Book from Hospital/Patients

Deal with insurance reports, claim forms, medical requests etc. and relevant paperwork for doctors completion

Send out invoice letters where appropriate and record payment details for non-NHS services

Book patient transport for out of area Hospitals

Mail manager workflow intray

Learn & implement new procedures as appropriate

Attend relevant training courses as appropriate to keep up to date with skills / knowledge

Provide cover for other admin staff (inc. other sites ) for holiday / sickness

Attend quarterly Staff Practice Meeting and whenever possible

Undertake such other duties that might reasonably be required

Generally work closely with the other members of the surgery team to ensure the smooth running of the Practice and effective patient care

Duties listed above may change in the light of developments within the service and are subject to review. Implementation of any changes will be by mutual consent.

Person Specification

Knowledge and Understanding

Essential

• Good general computer skills
• Excellent communication skills, both face to face and over the telephone

Desirable

• Basic Life Support Certificate
• Experience of EMIS Clinical System

Quality, Attributes and Other

Essential

• Ability to work without direct supervision and determine own workload priorities
• Adherence to the need for strict confidentiality
• Able to use own judgement/resourcefulness
• Ability to work in isolation as well as being part of a team
• Pleasant and articulate
• Ability to work under pressure
• Ability to work in a changing environment

Qualifications

Essential

• O Level or GCSE grade 5 or above in English and Maths

Experience

Essential

• Experience of dealing with the public/patients on a one to one basis

Desirable

• Experience of Primary Care/GP Practice

General

Essential

• Residential rights in UK and work permit, driving licence (responsible for all transport needs)
• Medical Report
• Car driver/clean driving licence
• Smartly and appropriately dressed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downs Way Medical Practice

Address

Beaconsfield Road

Bexley

DA5 2AE

Employer's website

http://www.downswaymedicalpractice.co.uk/ (Opens in a new tab)