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Westbourne Medical Centre

Medical Receptionist

The closing date is 04 October 2025

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Job summary

We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Working hours are between 8am - 6pm.

Main duties of the job

Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.

About us

We are a small practice based in North Ormesby, we have 4 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 2 Health Care Assistants supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression.

Details

Date posted

04 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0769-25-0002

Job locations

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL


Job description

Job responsibilities

Job Summary:

To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.

To ensure all reception duties are undertaken efficiently and promptly.

Job Responsibilities:

  • To have a knowledge and understanding of Practice policies and procedures.
  • To work in accordance to written protocols surrounding the reception team.
  • Filing post in medical records
  • Photocopying as requested
  • Dealing with patients and visitors both face-to-face and via the telephone
  • To be able to cover all receptions positions as necessary
  • Handling completed repeat prescriptions and processing requests where required
  • Processing appointments requests for patients by telephone and in person
  • Deal with home visit requests
  • Summarising
  • Scanning and coding of letters

Job description

Job responsibilities

Job Summary:

To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.

To ensure all reception duties are undertaken efficiently and promptly.

Job Responsibilities:

  • To have a knowledge and understanding of Practice policies and procedures.
  • To work in accordance to written protocols surrounding the reception team.
  • Filing post in medical records
  • Photocopying as requested
  • Dealing with patients and visitors both face-to-face and via the telephone
  • To be able to cover all receptions positions as necessary
  • Handling completed repeat prescriptions and processing requests where required
  • Processing appointments requests for patients by telephone and in person
  • Deal with home visit requests
  • Summarising
  • Scanning and coding of letters

Person Specification

Knowledge and skills

Essential

  • Excellent communication skills, written and spoken.
  • Ability to use IT systems and windows.
  • Basic knowledge of general protocols and policies relating to reception and admin duties.

Desirable

  • Ability to use medical IT systems E.g. System1

Qualifications

Essential

  • GCSE Grades x 5 A-C

Desirable

  • To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service

Experience

Essential

  • Previous reception experience.
  • Experience with customer services and dealing with public and/or patients.

Desirable

  • Previous experience of working in a GP surgery.

Qualities and Attributes

Essential

  • Show enthusiasm to developing personal skills
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Determine own workload priorities
  • Clean, tidy appearance
  • Excellent time management skills
  • Ability to work as part of a team
  • Able to use own initiative
  • Ability to work under pressure
  • Flexibility of working hours
Person Specification

Knowledge and skills

Essential

  • Excellent communication skills, written and spoken.
  • Ability to use IT systems and windows.
  • Basic knowledge of general protocols and policies relating to reception and admin duties.

Desirable

  • Ability to use medical IT systems E.g. System1

Qualifications

Essential

  • GCSE Grades x 5 A-C

Desirable

  • To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service

Experience

Essential

  • Previous reception experience.
  • Experience with customer services and dealing with public and/or patients.

Desirable

  • Previous experience of working in a GP surgery.

Qualities and Attributes

Essential

  • Show enthusiasm to developing personal skills
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Determine own workload priorities
  • Clean, tidy appearance
  • Excellent time management skills
  • Ability to work as part of a team
  • Able to use own initiative
  • Ability to work under pressure
  • Flexibility of working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL


Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL


Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Finance & Contracts Manager

Nagina Akhtar

nagina.akhtar@nhs.net

01642915188

Details

Date posted

04 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0769-25-0002

Job locations

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL


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