Job summary
Are you passionate about making a real difference in peoples lives? Do you thrive in a role where empathy meets innovation. Were looking for a Digital Care Co-ordinator to become a vital part of our forward-thinking Digital Care Team.
In this rewarding position, you'll be the first point of contact for patients navigating their digital healthcare journey providing reassurance, guidance, and unwavering support every step of the way. You'll work closely with healthcare professionals to ensure care is delivered seamlessly, efficiently, and with a human touch.
Why apply?
Make a meaningful impact on patient wellbeing every single day.
Be part of a collaborative team that values compassion, professionalism, and excellence.
Main duties of the job
Review, signpost, and triage digital forms, allocating timeframes for appropriate actions.
Work closely with the On Call GP for support and guidance on patient care.
Schedule appointments based on availability, following practice procedures and protocols.
Manage tasks and document workflow, routing requests to the correct team or clinician.
Handle NHS 111 appointments bookings and ensure adherence to practice protocols.
Update patient records in SystmOne and other clinical systems accurately and promptly.
Collaborate with all clinical & non-clinical team members to ensure seamless patient care delivery.
Communicate patient concerns, preferences, and special needs to the appropriate healthcare team members.
Participate in team meetings and contribute to discussions on improving patient care standard operating procedures.
Provide patients with educational materials and resources related to their medical conditions, treatments, and medications as appropriate.
Educate patients on preventive care measures and healthy lifestyle practices.
Answer patient questions regarding follow-up care instructions.
Maintain accurate patient records and input clinical data in line with practice protocol.
In accordance with instruction, carry out any relative duties which may be requested by the Management Team which may be properly deemed to be part of the role of Digital Care Co-ordinator in general practice.
About us
At Roundwell Medical Centre, were more than just a healthcare providerwere a close-knit, forward-thinking team dedicated to delivering exceptional patient care. Our multidisciplinary team includes GPs, nurses, healthcare assistants, digital care coordinators, and administrative professionals, all working collaboratively to support our communitys health and wellbeing.
We pride ourselves on fostering a supportive, inclusive, and empowering environment where every team member is valued and encouraged to grow. Whether you're just starting your career or looking to take the next step, Roundwell is a place where your skills, ideas, and compassion truly make a difference.
Job description
Job responsibilities
Position Digital Care Co-ordinator
Location Roundwell Medical Centre
Responsible Manager Business Manager
Reporting Manager Operations Manager
Job Summary
The Digital Care Co-ordinator serves as the primary point of contact for patients, offering assistance, support, and guidance throughout their digital healthcare journey. This role demands compassion, professionalism, and a commitment to uplifting patient care standards. The Digital Care Co-ordinator will collaborate with healthcare professionals to ensure the seamless delivery of digital patient care while contributing to the overall success of the Digital Care Team.
Job Responsibilities
Patient Management and Triage
Team Collaboration
Patient Education
Administration
In accordance with instruction, carry out any relative duties which may be requested by the Business Manager, Practice Manager or Operations Manager which may be properly deemed to be part of the role of Digital Care Co-ordinator in general practice.
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential and dealt with in accordance with the Practice policies and procedures.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Personal and Professional Development
The post-holder will participate in any training programme implemented by Roundwell Medical Centre as part of this employment, such training to include
Quality
The post-holder will strive to maintain quality within the Practice, and will
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to
Contribution to the Implementation of Services
The post-holder will
Job description
Job responsibilities
Position Digital Care Co-ordinator
Location Roundwell Medical Centre
Responsible Manager Business Manager
Reporting Manager Operations Manager
Job Summary
The Digital Care Co-ordinator serves as the primary point of contact for patients, offering assistance, support, and guidance throughout their digital healthcare journey. This role demands compassion, professionalism, and a commitment to uplifting patient care standards. The Digital Care Co-ordinator will collaborate with healthcare professionals to ensure the seamless delivery of digital patient care while contributing to the overall success of the Digital Care Team.
Job Responsibilities
Patient Management and Triage
Team Collaboration
Patient Education
Administration
In accordance with instruction, carry out any relative duties which may be requested by the Business Manager, Practice Manager or Operations Manager which may be properly deemed to be part of the role of Digital Care Co-ordinator in general practice.
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential and dealt with in accordance with the Practice policies and procedures.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Personal and Professional Development
The post-holder will participate in any training programme implemented by Roundwell Medical Centre as part of this employment, such training to include
Quality
The post-holder will strive to maintain quality within the Practice, and will
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to
Contribution to the Implementation of Services
The post-holder will
Person Specification
Experience
Essential
- Previous reception or call centre experience
- Experience working in an environment with direct contact with the public
Desirable
- Experience in a GP Practice or Health Care Organisation
- Experience with database systems
Personal attributes
Essential
- Good communication skills, in person and over the telephone
- Possessing sensitivity, tact and diplomacy
- Self-motivated with a high degree of personal integrity
- An organised approach to work
- Reliable
- Flexible with an adaptable approach
- Ability to work on own initiative
- Ability to maintain strict confidentiality
- Able to work under pressure
- Calm and patient manner
- Ability to work to deadlines and under pressure.
- Ability to multitask and prioritise own workload
- Time management skills
Qualifications
Essential
- Education to GCSE level, NVQ level 2, or equivalent, with grade A to C in English and Maths.
- Competent in IT Skills
Desirable
- Familiarity with Clinical Database Systems such as SystmOne and SystmConnect.
- Experience in Microsoft Office 365 software
Person Specification
Experience
Essential
- Previous reception or call centre experience
- Experience working in an environment with direct contact with the public
Desirable
- Experience in a GP Practice or Health Care Organisation
- Experience with database systems
Personal attributes
Essential
- Good communication skills, in person and over the telephone
- Possessing sensitivity, tact and diplomacy
- Self-motivated with a high degree of personal integrity
- An organised approach to work
- Reliable
- Flexible with an adaptable approach
- Ability to work on own initiative
- Ability to maintain strict confidentiality
- Able to work under pressure
- Calm and patient manner
- Ability to work to deadlines and under pressure.
- Ability to multitask and prioritise own workload
- Time management skills
Qualifications
Essential
- Education to GCSE level, NVQ level 2, or equivalent, with grade A to C in English and Maths.
- Competent in IT Skills
Desirable
- Familiarity with Clinical Database Systems such as SystmOne and SystmConnect.
- Experience in Microsoft Office 365 software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.