Receptionist/Administrator

Job description

Job responsibilities

JOB DESCRIPTION

Job Title

Receptionist / Administrator

Responsible To

Reception Team Leader

Accountable To

Senior Management Team

Contract Type

Full Time 40 hours per week

Main Duties

General front of house reception duties

Understanding and maximising the use of the clinical system (EMIS Web)

Dealing with patient medical records in an efficient and confidential manner, acceptable to the Practice

To be willing to be trained and become proficient in the use of the clinical system (EMIS Web).

To abide by all Health & Safety policies

To abide by all Practice policies and protocols

Duties & Requirements

Reception duties will require the use of a number of skills to ensure efficiency of the appointments system and to allow the monitoring of the flow of patients into the consulting and treatment rooms

To deal with patients requiring urgent appointments in a way that ensures they are seen in a logical and timely manner

Be aware of practice policies and procedures for all elements of your role

Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies

Deal with all patient queries and requests for assistance, efficiently and politely

Deal with the emergency line for home visits and record all relevant information for the duty doctor

Be proficient at the repeat prescribing procedures

Action requests for patient transport as necessary

Ensure reception, waiting room and consulting rooms are kept clean and tidy after each surgery session.

Become familiar with all routine aspects of the clinical computer system and be willing to enter data, as instructed by senior staff

To ensure that all medical records are accurate and as per practice policies and procedures

To ensure that correspondence, reports, results etc are filed correctly, accurately and in a confidential manner, either electronically or paper records

To assist, when requested, in arranging appointments for patients who are recalled to the practice for regular health checks and reviews to meet our practice targets

To organise patient referrals to secondary care using the current electronic system or preferred method

To abide by all Health and Safety regulations

To comply with all in-house rules as set out in the Employee Handbook

This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post. Due to the nature of the work and the ever-changing demands of General Practice, you are required to be flexible regards the hours worked, as and when requested by your Line Manager or the Senior Management Team.

Please note we will close this job advert early if sufficient number of candidates apply.

Person Specification

Qualifications

Essential

• GCSE or equivalent in English & Maths
• Experience in a customer facing role
• Good IT skills (Microsoft Office)

Desirable

• Previous GP setting experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Mittal & Partners

Address

Broad Street Health Centre

103-105 Broad Street Mall

Reading

Berkshire

RG1 7QA

Employer's website

https://www.milmanroadhealthcentre.co.uk/ (Opens in a new tab)