Care Navigator

Job summary

Streamside Surgery have an exciting opportunity for a position for Care Navigator. The post is for 18 hours and will include duties such as care navigation as you will be the first point of contact for the surgery and triaging patients into appointments, Face to Face and via the telephone and through the surgery email, problem solving, administration duties and protocols associated with the smooth running of the practice.

Training will be on the job , as well as Mandatory Online training.

Recent staff comments confirmed that Streamside Surgery is a great place to work where the senior management team really care about their employees and their welfare.

The applicant will need to be fully flexible in order to cover shifts between the hours of 7.45am 7.30pm Mon Fri. The successful applicant will be required to cover sick leave and annual leave when required

We reserve the right the close the advert early, should the right applicant apply.

Main duties of the job

The applicant should be confident, caring and enjoy working with the public. Applicants should have excellent organisation and communication skills as well as proven IT skills. Previous experience is an advantage but not essential.

The role will include (but is not limited to):

General office duties

Opening and closing the practice

Making appointments

Dealing with patient enquiries

Using the practice software

Providing support to Doctors,

Ensuring rooms are ready for consultations and waiting areas are tidy.

About us

Streamside Surgery is a happy and dynamic team serving a population of 5600 patients in Thornbury. We pride ourselves on the care we provide for patients we serve and the staff we employ.

We value our team members very highly and support individuals to development though mentorship and in house education.

We are a friendly sociable team who are eager to welcome new members.