Job summary
We are looking to recruit a permanent, part time Receptionist to work over 4 and 5 days, between 17 to 22 hours, per week (Monday to Friday), to meet the needs of the surgery with shifts between 8am and 7pm. Exact details to be discussed. This role would involve you being responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team.
Please note that this advert' may be closed early if a suitable applicant is recruited.
Main duties of the job
Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
About us
Mayford
House Surgery aims to provide excellent, accessible and safe health care by
well trained and caring staff. We strive to provide patient centred health care
to meet our patients individual health care needs.
Job description
Job responsibilities
Receptionist duties:
- Maintaining and monitoring the practice appointment system i.e. make/cancel/rearrange appointments via the clinical system
- Data entry of new and temporary registrations and relevant patient information as required
- File patient medical records, results and letters
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Ensure up to date patient information is recorded
- Greeting patients at reception, noting their arrival time
- Observe the waiting room
- Ensure the waiting and reception areas are kept tidy
- Ensure effective communications, regularly updating the Team Leader of any issues
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Ensure effective communications, regularly updating the Team Leader of any issues
- Ensure confidentiality at all times
- Maintaining the safety of staff, patients and visitors
- Maintain a clean, tidy, effective working area at all times
- Carry out any other duties as reasonably requested
Admin' duties:
- Action incoming correspondence when necessary
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Taking instructions from medical experts
- Performing general administrative duties such as scanning, photocopying and emailing
- File patient medical records, results and letters
- Ensure up to date patient information is recorded
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as requested
Job description
Job responsibilities
Receptionist duties:
- Maintaining and monitoring the practice appointment system i.e. make/cancel/rearrange appointments via the clinical system
- Data entry of new and temporary registrations and relevant patient information as required
- File patient medical records, results and letters
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Ensure up to date patient information is recorded
- Greeting patients at reception, noting their arrival time
- Observe the waiting room
- Ensure the waiting and reception areas are kept tidy
- Ensure effective communications, regularly updating the Team Leader of any issues
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Ensure effective communications, regularly updating the Team Leader of any issues
- Ensure confidentiality at all times
- Maintaining the safety of staff, patients and visitors
- Maintain a clean, tidy, effective working area at all times
- Carry out any other duties as reasonably requested
Admin' duties:
- Action incoming correspondence when necessary
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Taking instructions from medical experts
- Performing general administrative duties such as scanning, photocopying and emailing
- File patient medical records, results and letters
- Ensure up to date patient information is recorded
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Driving licence / own transport
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Driving licence / own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
