Job summary
Job Title: Operations Manager
Location: Eldene Surgery
Reports To: Managing Business Partner
Hours: 37.5
Salary: £24 per hour
Experience Required: Minimum 2 years management experience
An exciting opportunity for a motivated, enthusiastic and experienced
Operations Manager has arisen to join our ever-growing, supportive and
forward-thinking team.
This role involves independently managing the day-to-day operations of
Eldene Surgery and leading both clinical and non-clinical staff.
Were Looking For Someone With:
- Excellent communication and organisational skills
- Strong leadership and decision making skills
- Ability to work independently and use initiative
- Confident in liaising with external agencies
The position attracts:
- Competitive salary
- Annual performance bonus
- Gift Cards
- NHS pension scheme
- 5 weeks annual leave plus bank
holidays
- Birthday Leave
- Training Opportunities
Main duties of the job
To manage day to day running of the practice, ensuring the practice objectives are met.
To manage all staff within their job descriptions and to ensure that performance meets satisfactory standards.
Key Responsibilities
- To hold responsibility for maintaining the operational effectiveness of Eldene Surgery
- To be responsible for the management of staff
- To act as IT manager in the administration of the Clinical System and other software
- To provide first point of contact for all premises issues, costing works and reporting to the Managing Business Partner
- To support the Clinical Team at all times
- To hold HR responsibilities including absence management and performance management.
- To act as Data Protection Officer
- To monitor and renew site contracts
About us
The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare focusing on its patients.
The Practice offers the following:
- High QOF Achievement
- CQC Good rating (Oct 2025) with areas rated Outstanding
- Modern AI solutions including Heidi Health and Anima
- SystmOne clinical system
- Established and welcoming team
Eldene Surgery is part of Brunel PCN5 which also includes Victoria Cross Surgery inc branch site Lakeside Practice and Abbey Meads Medical Practice inc branch site Penhill Surgery.
Job description
Job responsibilities
Core Principles
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work
- To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work
- To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times
- To follow procedures to ensure compliance with the Data Protection Act 2018
- Apply practice policies, standards and guidance
- To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety
- To demonstrate commitment to Continuing Professional Development
- To demonstrate computer literacy
Practice Support
- Support the Managing Business Partner and Senior GP Partner
- Support with any other duties that are within the scope of the grade
- Be prepared to attend training courses where these are thought necessary to enhance the post holders skills and performance
- To acknowledge complaints within two working days of their receipt as per practice policy, lead complaints investigations, and provide written responses.
Finance
- Maintain the Petty Cash account, ensuring that the account balances at the end of each month, and that accurate electronic records are maintained
Human Resources, Records and Training
- To keep up to date with all employment law and new legislation.
- Ensure compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- To aid with the recruitment, induction and training of new staff.
- Undertake staff reviews and appraisals as required
- Keep accurate records of all staff annual and sickness leave for payroll purposes
- Organise staff rotas to ensure adequate staffing levels and notify staff of any changes
- Monitor and record all staff overtime, sickness and complete return to work interviews
IT Support and Data Quality
- Support the practice in any IT matters in the administration of the Clinical System and other software
- Be responsible for the administration of the Smart Card system and its maintenance
- To provide support, advice and training for current and new practice staff in the use of the Clinical System
- To liaise with IT support department to resolve other hardware and software issues
Premises and Equipment
- To be responsible for the general upkeep of the premises, costing reparations and presenting these to the Managing Business Partner as requested
- To annually review maintenance contracts held with outside organisations two months before renewal dates, to include quotes from other providers and preparing comparison information for the Managing Business Partner in time to make changes if appropriate
- To undertake premises Risk Assessments as laid down in Standard Operating Procedures and to bring to the attention of the Managing Business Partner any matters arising from them and to implement any changes required.
- Organise annual inspections and calibration checks of equipment, ensuring documentation is up to date and reporting faults to the Managing Business Partner, along with quotations for remedial actions
Health and Safety
- Be responsible for the ensuring the Health & Safety manual is up to date and compliant with current legislation and implementing any changes within one month of notification
- Undertake and co-ordinate regular risk assessments and document these on a quarterly basis.
- Ensure staff are trained in their responsibilities in Health & Safety
- Changes in the Health & Safety legislation and the implications for the Practice are brought to the attention of the Managing Business Partner
- Act as practice Fire Officer, organising monthly fire drills and documenting these accordingly
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
General:
The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role.
Job description
Job responsibilities
Core Principles
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work
- To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work
- To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times
- To follow procedures to ensure compliance with the Data Protection Act 2018
- Apply practice policies, standards and guidance
- To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety
- To demonstrate commitment to Continuing Professional Development
- To demonstrate computer literacy
Practice Support
- Support the Managing Business Partner and Senior GP Partner
- Support with any other duties that are within the scope of the grade
- Be prepared to attend training courses where these are thought necessary to enhance the post holders skills and performance
- To acknowledge complaints within two working days of their receipt as per practice policy, lead complaints investigations, and provide written responses.
Finance
- Maintain the Petty Cash account, ensuring that the account balances at the end of each month, and that accurate electronic records are maintained
Human Resources, Records and Training
- To keep up to date with all employment law and new legislation.
- Ensure compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- To aid with the recruitment, induction and training of new staff.
- Undertake staff reviews and appraisals as required
- Keep accurate records of all staff annual and sickness leave for payroll purposes
- Organise staff rotas to ensure adequate staffing levels and notify staff of any changes
- Monitor and record all staff overtime, sickness and complete return to work interviews
IT Support and Data Quality
- Support the practice in any IT matters in the administration of the Clinical System and other software
- Be responsible for the administration of the Smart Card system and its maintenance
- To provide support, advice and training for current and new practice staff in the use of the Clinical System
- To liaise with IT support department to resolve other hardware and software issues
Premises and Equipment
- To be responsible for the general upkeep of the premises, costing reparations and presenting these to the Managing Business Partner as requested
- To annually review maintenance contracts held with outside organisations two months before renewal dates, to include quotes from other providers and preparing comparison information for the Managing Business Partner in time to make changes if appropriate
- To undertake premises Risk Assessments as laid down in Standard Operating Procedures and to bring to the attention of the Managing Business Partner any matters arising from them and to implement any changes required.
- Organise annual inspections and calibration checks of equipment, ensuring documentation is up to date and reporting faults to the Managing Business Partner, along with quotations for remedial actions
Health and Safety
- Be responsible for the ensuring the Health & Safety manual is up to date and compliant with current legislation and implementing any changes within one month of notification
- Undertake and co-ordinate regular risk assessments and document these on a quarterly basis.
- Ensure staff are trained in their responsibilities in Health & Safety
- Changes in the Health & Safety legislation and the implications for the Practice are brought to the attention of the Managing Business Partner
- Act as practice Fire Officer, organising monthly fire drills and documenting these accordingly
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
General:
The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role.
Person Specification
Experience
Essential
- Minimum 2 years management experience
Desirable
- Experience of working in a GP practice
Person Specification
Experience
Essential
- Minimum 2 years management experience
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.