Job responsibilities
Purpose
of the Job:
To assist and direct
patients in accessing the appropriate service or healthcare professional
To provide a courteous,
efficient and effective reception service to all patients, staff members and
outside bodies
To ensure effective
communication between patients and all members of the primary health care team
To maintain and monitor
the practice appointments system
To collate, process and
record information in accordance with practice procedures
Main
Duties/Key Tasks:
Greet
and appropriately direct all telephone callers and visitors to the practice
Process
and distribute incoming mail when required
Take
messages and pass on information
Book
appointments
File
and retrieve paperwork
Input/allocate
data
Process
and print repeat prescriptions for signature by doctors
Initiate
contact with patients, other team member and health care agencies
Provide
administration assistance to practice staff as required from time to time,
including typing and photocopying
Ensure
correspondence, reports, results etc., are scanned and assigned on the computer
system on a daily basis and file or shred paper records according to practice
procedures
Monitoring
stationery and supplies and reporting to supervisor if low
Accept
clinical samples according to practice procedures
Health
& Safety duties
Provide
refreshments for staff and visitors as required
Keep
the reception area, notice boards and leaflet dispensers tidy and free from
obstructions and clutter
Act
as chaperone in clinical consultations as required
Holiday
and sickness cover for colleagues
Attend
and participate in practice meetings as required
Participation
in the buddy system for evening cover for colleagues
Competences
Required:
Courteous
and efficient reception skills
Keyboard
skills
Ability
to follow a strictly regimented filing system
Attention
to detail
Ability
to follow instructions carefully
Good
written and oral presentation skills
Mature
outlook
Understanding
of the need to maintain absolute confidentiality
Clear
understanding of the importance of health and safety in the workplace
Daily
Contacts:
Partners
and other staff
Patients
and their representatives
Health
Visitors, District Nurses and other attached staff
NHS
England and Hospital Trust staff
Staff
from Social Services
Insurance
companies and solicitors
Suppliers
Medical
representatives
Health & Safety:
- The post holder will be expected to
promote the safety and well being of staff and patients, as defined in the
practice Health and Safety Policy, and will report any untoward
occurrences or concerns.
- The post holder will ensure that
patients, other staff and members of the public are not put at risk by any
omission or action on their part.
Confidentiality:
- In the course of performing these duties
the post holder will have access to confidential material about patients,
staff and the practice as a business organisation. All such
information is to be treated as confidential.
- On no account must information relating
to identifiable patients be divulged to anyone other than authorised
persons, for example, medical, nursing or other professional staff, as
appropriate, who are concerned directly with the care, diagnosis and/or
treatment of the patient.
- Breach of this confidence may result in
dismissal.
General:
The above duties
are neither exclusive nor exhaustive and the post holder may be required to
take on other duties as appropriate to the role
The Senior
Partner/Practice & Business Manager reserve the right to amend this job
description in consultation with the post holder.