Patient Services Administrator

Job summary

This role is an exciting opportunity for an experiences administrator to join the Woodlands team.

The role comprises of some reception duties with additional responsibilities for proactively engaging with patients and the management team to provide a direct point of contact for responding to feedback, resolving issues and complaints.

You should have excellent interpersonal skills and be able to demonstrate flawless customer service skills that focus on an empathetic approach to patients.

You should be a calm and pragmatic individual who is able to prioritise your workload and work towards quick solutions before any potential problems escalate.

You should have solid I.T skills and experience using the SystmOne clinical system is helpful.

Main duties of the job

Duties to include:

• keyholding duties for opening/closing
• Greeting patients and signposting as appropriate
• reception administration duties
• Investigating/Responding to feedback, issues, compliments and complaints appropriately in liaison with the management team.
• Monitoring review platforms such as google and other platforms and provide appropriate responses including signposting.

About us

The Woodlands Surgery is a thriving inner city GP Practice with a population of 11,500 patients.

We provide a full range of general medical services and also host other providers in our modern practice setting.

The practice is fully supportive of training and development in line with your role and seeks to actively encourage personal growth.

The practice is an accredited training practice and supports the training of junior doctors, medical and nursing students.

We benefit from free staff parking, NHS pension and a purpose refurbished building which is a lovely environment to work in. We have a friendly and collaborative practice team and strive to work together to provide high quality patient services.