Job summary
You are passionate about providing excellent service. You want to ensure our patients get the right care, first time, every time.
Our reception team has recently been described as "giving excellent service" and "thorough and approachable". Would you like to join them?
Our inclusive and supportive team is looking for another 1 or 2 Patient Co-ordinators. Our practice has been described by patients as a "first class health centre" where everyone is "kind and caring".
Main duties of the job
We welcome applications from anyone with reception and/or administration experience. Previous NHS experience is preferred, but not essential. Working hours are within a flexible shift pattern between 7.45am and 6.30pm Monday to Friday. Occasional Saturday working, and some weekday evenings to 8pm are required.
We welcome part or full time hours but need a minimum of 20 hours worked over at least 3 weekdays.
About us
Horfield Health Centre is a large single site GP practice in north Bristol looking after just over 18,000 patients.
We have a large, multi-disciplinary team.
We are also part of the Phoenix Primary Care Network (PCN)
Job description
Job responsibilities
DUTIES
- Navigating patients to the most appropriate clinician/staff member
- Completing general clerical and office procedures with particular focus on front desk and switchboard responsibilities, as well as a variety of allocated administration tasks.
- Maintaining high standards of customer service to all visitors to the health centre.
- Preserving complete confidentiality of patients records and clinically related matters at all times.
- Making appointments, taking information requests from other professionals, and providing information as necessary.
- Dealing with incoming post and deliveries; and distributing reports and copy records as necessary, including collecting appropriate payments where relevant.
- Providing clerical support to other areas of the practice as and when required.
- Opening and closing the health centre as required.
- Attending training and staff meetings as required.
The role is likely to be hybridised incorporating part of the working week in our new PCN prescribing hub. This will involve following standard operating procedures to process prescription requests and deal with medication queries, under the supervision of clinical colleagues.
Job description
Job responsibilities
DUTIES
- Navigating patients to the most appropriate clinician/staff member
- Completing general clerical and office procedures with particular focus on front desk and switchboard responsibilities, as well as a variety of allocated administration tasks.
- Maintaining high standards of customer service to all visitors to the health centre.
- Preserving complete confidentiality of patients records and clinically related matters at all times.
- Making appointments, taking information requests from other professionals, and providing information as necessary.
- Dealing with incoming post and deliveries; and distributing reports and copy records as necessary, including collecting appropriate payments where relevant.
- Providing clerical support to other areas of the practice as and when required.
- Opening and closing the health centre as required.
- Attending training and staff meetings as required.
The role is likely to be hybridised incorporating part of the working week in our new PCN prescribing hub. This will involve following standard operating procedures to process prescription requests and deal with medication queries, under the supervision of clinical colleagues.
Person Specification
Experience
Essential
- Essential
- - Ability to deal with people professionally even when under pressure
- - Strong inter-personal and communication skills.
- - Being flexible and contributing to a strong team ethic
- - A can-do attitude
- - Willingness to learn
- - Good IT skills
Desirable
- Desirable
- - Previous healthcare experience
- - Customer service experience
Person Specification
Experience
Essential
- Essential
- - Ability to deal with people professionally even when under pressure
- - Strong inter-personal and communication skills.
- - Being flexible and contributing to a strong team ethic
- - A can-do attitude
- - Willingness to learn
- - Good IT skills
Desirable
- Desirable
- - Previous healthcare experience
- - Customer service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
