Job summary
Providing administrative support to the Planned
Care Team in the delivery of the Planned Care Team Objectives and Quality and
Outcomes Framework (QOF) standards. To ensure recall systems
are managed effectively and efficiently, liaising with patients to book and
manage appointments, ensuring annual reviews are completed. To ensure all communication is delivered
with empathy and sensitivity to patient needs, including making reasonable
adjustments where required in line with practice health inequalities procedures
Main duties of the job
The following
are the core responsibilities of the Patient Care Administrator.
a) Communicate
with patients to book, confirm, and rearrange appointments for long-term condition
reviews (e.g. asthma, diabetes, COPD, hypertension).
b) Work in
line with QOF and practice-specific care protocols to ensure patients are
reviewed within appropriate timeframes.
c) Ensure
accurate and timely documentation of all patient contact and appointment
scheduling on the clinical system (e.g. EMIS Web).
d) Collaborate
closely with the Planned Care Team, clinical staff, and administrative
colleagues to support the smooth delivery of recall and review processes.
e) Identify
and respond to patient needs, including making reasonable adjustments for those
with additional support requirements (e.g. language needs, disabilities,
cognitive impairments).
f)
Support data collection and reporting to
monitor progress towards QOF targets and ensure ongoing compliance.
g) Handle
patient queries with professionalism, care, and confidentiality.
h) Assist
with the preparation of recall letters, telephone call lists, and other
communication methods.
i)
Maintain up-to-date knowledge of relevant care
pathways, QOF domains, and practice policies.
About us
Karis Medical
Centre is a GP practice in the heart of Birmingham caring for a diverse
population of over 17,500 patients. We have a large talented, inclusive and
diverse team who are committed to caring for our patients with compassion,
integrity, respect, grace and hope, values which shape the lives of our staff
and the services we offer. We deliver whole person healthcare, looking after
the physical, mental, social and spiritual wellbeing of our patients, including
a wide range of innovative services such as Chaplains for wellbeing and social
prescribing support. We are also a teaching practice.
What we offer
We have a
supportive team and value each member of that team. Our aim is that our staff:
Feel
a sense of meaning and purpose in their work
Feel
that they are working in a positive culture
Feel
that they are recognised for their hard work
Have
opportunities for learning and development
Annual
leave 27 to 33 days (pro-rata) plus bank holidays (dependent upon continuous
NHS service)
NHS
pension scheme available
Job description
Job responsibilities
The following
are the core responsibilities of the Patient Care Administrator.
a) Communicate
with patients to book, confirm, and rearrange appointments for long-term condition
reviews (e.g. asthma, diabetes, COPD, hypertension).
b) Work in
line with QOF and practice-specific care protocols to ensure patients are
reviewed within appropriate timeframes.
c) Ensure
accurate and timely documentation of all patient contact and appointment
scheduling on the clinical system (e.g. EMIS Web).
d) Collaborate
closely with the Planned Care Team, clinical staff, and administrative
colleagues to support the smooth delivery of recall and review processes.
e) Identify
and respond to patient needs, including making reasonable adjustments for those
with additional support requirements (e.g. language needs, disabilities,
cognitive impairments).
f)
Support data collection and reporting to
monitor progress towards QOF targets and ensure ongoing compliance.
g) Handle
patient queries with professionalism, care, and confidentiality.
h) Assist
with the preparation of recall letters, telephone call lists, and other
communication methods.
i)
Maintain up-to-date knowledge of relevant care
pathways, QOF domains, and practice policies.
Please see Job description attached.
Job description
Job responsibilities
The following
are the core responsibilities of the Patient Care Administrator.
a) Communicate
with patients to book, confirm, and rearrange appointments for long-term condition
reviews (e.g. asthma, diabetes, COPD, hypertension).
b) Work in
line with QOF and practice-specific care protocols to ensure patients are
reviewed within appropriate timeframes.
c) Ensure
accurate and timely documentation of all patient contact and appointment
scheduling on the clinical system (e.g. EMIS Web).
d) Collaborate
closely with the Planned Care Team, clinical staff, and administrative
colleagues to support the smooth delivery of recall and review processes.
e) Identify
and respond to patient needs, including making reasonable adjustments for those
with additional support requirements (e.g. language needs, disabilities,
cognitive impairments).
f)
Support data collection and reporting to
monitor progress towards QOF targets and ensure ongoing compliance.
g) Handle
patient queries with professionalism, care, and confidentiality.
h) Assist
with the preparation of recall letters, telephone call lists, and other
communication methods.
i)
Maintain up-to-date knowledge of relevant care
pathways, QOF domains, and practice policies.
Please see Job description attached.
Person Specification
Experience
Essential
- Experience of administrative duties
- Confident using IT systems and clinical software (eg EMIS, AccuRx, Microsoft Office)
Desirable
- Experience working with vulnerable or complex patient groups
- Experience of working in a healthcare setting
- Knowledge of QOF and long-term condition management
Qualifications
Desirable
- GCSE Mathematics & English (C or above) or equivalent
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Clear, polite telephone manner
- Strong organizational skills and attention to detail
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policies and procedures
Person Specification
Experience
Essential
- Experience of administrative duties
- Confident using IT systems and clinical software (eg EMIS, AccuRx, Microsoft Office)
Desirable
- Experience working with vulnerable or complex patient groups
- Experience of working in a healthcare setting
- Knowledge of QOF and long-term condition management
Qualifications
Desirable
- GCSE Mathematics & English (C or above) or equivalent
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Clear, polite telephone manner
- Strong organizational skills and attention to detail
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
