Deputy Practice Manager - Business Delivery & Performance

Job description

Job responsibilities

Job Description

Job summary

To support the Senior Management Team to ensure maximum performance against all NHSE KPIs. To effectively co-ordinate Recall Systems, providing support to the Recall and Accessibility Team, ensuring all recalls are managed in line with accessibility and health inequalities needs. To provide support to the Practice Team in all areas of Information Management and Technology in line with our practice development planning.

Monitoring Practice Performance and Targets

To have a clear understanding of all NHSE (NHS England) and ICB (Integrated Care Board) targets and key performance indicators, including

• Enhanced Services
• Locally Commissioned Services
• QOF (Quality & Outcomes Framework)
• GP Contract
• PCN DES
• Medicines Management and Additional Services

To monitor the practice performance against all NHSE targets, providing regular reports for the Senior Management Team, including key areas for improvement in line with the Practice Development Plan.

• Support and work with the Practice Team to improve performance, providing all necessary training

Build, generate and carry out searches as required by the Team to support agreed audits

Co-ordinate and oversee all claims process, identifying any discrepancies in data

Work alongside the finance team, ensuring income matches performance targets

Co-ordinating the Recall and Accessibility Team

Co-ordination of the Recall and Accessibility Team

To oversee the organisation and implementation of the Recall Systems, including Long Term Conditions, Drug Safety, Cytology, Childhood Immunisations.

To ensure all recalls are managed in line with accessibility and health inequalities needs

Information Management & Technology

• Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
• Effective maintenance of all organisation IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising business interruption
• Provide a local support service to all staff, working with a team to resolve issues with IT systems and equipment
• Ensure IT back and disaster recovery procedures are in place and effective
• Provide support to ensure all IT related policies and protocols are up to date

Provide support to ensure there is an effective I M & T training programme for staff

To oversee the security of all IT systems within the practice

Manage the IT Asset Register ensuring it is kept up to date

Ensure that the organisation website information is correct and that the details are in accordance with the GP website benchmarking and improvement tool

• Manage the process for Smart Card access in line with staff roles and IG policies

Support the Team in the IT related elements of the staff induction programme.

Information Governance

Support the Senior Management Team in the management and delivery of all Information Governance requirements

To ensure all GDPR policies and protocols are in place and in managed in line with regulations

Management of the Data Security and Protection Toolkit alongside the Practice Manager and the DPO

To manage patient access to online services in accordance with the Practice Policies

To manage consent processes for summary care records and your care connected

Person Specification

Experience

Desirable

• Minimum of 3 years working in a Primary Care setting

IM&T Skills

Essential

• Expert knowledge of the EMIS clinical system
• Expert knowledge of Microsoft Office, including Word and Excel

Desirable

• A clear understanding of Information Governance

Qualifications

Desirable

• Educated to GCSE level standard:
• English and Maths Grade C or above

Communication Skills

Essential

• Ability to communicate effectively to specialist and non-specialist audiences
• Ability and willingness to provide coaching and support to colleagues
• Ability to collaborate with internal and external stakeholders with minimal oversight

Decision Making

Essential

• Ability to work without close supervision, making decisions within defined procedures/legislation

Project Management

Essential

• Project management skills, with the ability to keep track of own projects, monitor status and escalate concerns in a timely and clear fashion to the Senior Leadership Team
• Excellent problem solving skills
• Accurate and thorough approach with attention to detail
• Be responsive and support the changing needs of the practice

Desirable

• Demonstrate innovative, lateral and creative thinking with the ability to contribute ideas on all aspects of the organisation

Interpersonal Skills

Essential

• Team player
• Highly motivated

Desirable

• Outgoing and confident personality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Karis Medical Centre

Address

Waterworks Road

Birmingham

B16 9AL

Employer's website

https://www.karismedicalcentre.co.uk (Opens in a new tab)