Job summary
We are pleased to offer opportunity for a new team member to join our Reception Team at Walderslade GP Practice.
The practice is in Hoyland, Barnsley and is an extremely busy practice with lots of phone calls, lots of visitors and a great deal of variety on a day to day basis.
Main duties of the job
The role involves working 5 days per week (Monday to Friday) basis 37 hours in total. The Reception staff all take a variety of roles including call handling, arriving patients at the front desk and general administration.
About us
We currently have a team of 9 GPs, 1 NP, 4 PNs, 2 HCAs and a Nurse Associate, as well as a clinical pharmacist with meds management team support, first contact physiotherapist, health & wellbeing coach and care co-ordinator.
We have a full complement of established administration staff providing help with workflow systems such as incoming clinical correspondence, lab results and prescription queries.
List size 13000
CQC rated good all areas August 2019
EMIS web clinical system
High QOF achievement consistent over the years
Local home visiting service
We are a long-established training practice working from purpose-built premises in Hoyland, Barnsley. Good transport links, 5 minutes from M1 Junction 36.
We are a training practice for registrars and undergraduate medical students from Sheffield medical school. The practice has a strong educational ethos.
Special clinical interests are encouraged and supported.
Good clinical support. Our clinicians meet daily to discuss difficult and complex cases.
We hold monthly practice meetings. All members of the practice team are invited to attend. Participation is encouraged.
Regular team leader meetings are held to review progress/achievement on all contractual obligations.
Continuously reviewing our practice systems and processes with an aim to improving patient experience whilst also considering the wellbeing of our workforce.
Job description
Job responsibilities
Main Responsibilities: -
Ensuring that patients receive a high level of customer service while accessing the most appropriate service for their needs.
Communicating clearly and confidently with patients concerning their appointments and treatment, test results and ensuring professionalism, sensitivity and confidentiality at all times.
Communicating with staff and external agencies on behalf of the practice.
Dealing with general enquiries from patients, relatives and the public.
Provide general assistance to the practice team and provide general administration support, including involvement with data entry, filling, and making outbound telephone calls to patient when required.
Job description
Job responsibilities
Main Responsibilities: -
Ensuring that patients receive a high level of customer service while accessing the most appropriate service for their needs.
Communicating clearly and confidently with patients concerning their appointments and treatment, test results and ensuring professionalism, sensitivity and confidentiality at all times.
Communicating with staff and external agencies on behalf of the practice.
Dealing with general enquiries from patients, relatives and the public.
Provide general assistance to the practice team and provide general administration support, including involvement with data entry, filling, and making outbound telephone calls to patient when required.
Person Specification
Experience
Essential
- Excellent communication skills, including a polite and friendly telephone manner
- A constructive solution focused approach and a professional appearance. Excellent references, occupational health clearance and the ability to pass the Disclosure and Barring Service check. An ability to work independently after training.
Desirable
- Experience of working within a GP Practice
Qualifications
Essential
- Maths and English GCSE or equivalent at Grade C and above.
Desirable
- An NVQ Level 1 in Customer Service or Equivalent
Person Specification
Experience
Essential
- Excellent communication skills, including a polite and friendly telephone manner
- A constructive solution focused approach and a professional appearance. Excellent references, occupational health clearance and the ability to pass the Disclosure and Barring Service check. An ability to work independently after training.
Desirable
- Experience of working within a GP Practice
Qualifications
Essential
- Maths and English GCSE or equivalent at Grade C and above.
Desirable
- An NVQ Level 1 in Customer Service or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
