Job summary
Job Advert: Practice Manager (Part-Time 30 hours over 4 days)
Salary: Competitive, based on experience
We are a highly motivated GP practice, proud to be an active member of the Beverley Primary Care Network (PCN). We work closely with fellow practices across Beverley to deliver high-quality, responsive healthcare to our local community.
We are seeking a dynamic Practice Manager to take a leadership role in the overall management of our practice. This pivotal position will have full oversight and strategic responsibility for all business and operational functions.
The successful candidate will play a vital part in maintaining a safe, responsive, and trusted clinical service for our patients, while also ensuring the practice remains profitable, sustainable, and a rewarding place to work for our dedicated staff team.
Strong organisational and prioritisation skills are key. Remaining calm in pressured situations and being approachable to all staff is an essential characteristic, as are a track record of managing teams. Experience of public facing work and line management are essential.
You will work closely with the 2 GP partners, 2 salaried GP s, an ANP and paramedic. Our nursing team includes 3 practice nurses, 2 advanced healthcare assistants and a GP assistant. Our administration team consists of a deputy manager, administration supervisor,7 admin staff and 2 apprentices. The PCN provides: mental health nurse, a social prescriber and an MSK practitioner .
Main duties of the job
Strategic and day to day leadership of the practices business and operational functions.
Oversight of all aspects of HR, including recruitment, staff development, and performance management.
Responsibility for financial management, budgeting, and maximising profitability.
Leading on compliance, governance, and quality improvement processes.
Oversight of health & safety, data protection, and regulatory obligations (e.g., CQC).
Supporting digital innovation and leading digital transformation initiatives in line with NHS priorities.
Collaborating with PCN colleagues, ICB representatives, community services, and partner organisations.
Actively contributing to service development, workforce planning, and sustainability.
Working closely and cooperatively with GP partners, clinicians, administrative staff, and patients
Please see the practice job specification for more details .
About us
At North Beverley Medical Centre, teamwork is a cornerstone of our operations.We collaborate closely not only within our internal team but also with other GP surgeries in the North Beverley Primary Care Network (PCN).This collaborative approach enables us to enhance patient care by working at scale and sharing best practices.
Our commitment extends to partnerships with hospitals, local authority services, and other agencies, ensuring comprehensive care for our patients. We actively engage with our patients, valuing their feedback and involving them in the care process.
Benefits of Working Here
Employees at North Beverley Medical Centre benefit from:A supportive and collaborative work environment that values each team member's contributions.
Opportunities for professional development and continuous learning.
Engagement in innovative healthcare initiatives aimed at improving patient outcomes.
Participation in a team that is committed to delivering high-quality care and making a positive impact in the community.
Joining our team means becoming part of a dynamic and patient-focused practice where your skills and dedication are highly valued.
Job description
Job responsibilities
Job TitlePractice Manager
Accountable toThe partners
Hours per week30
Job Summary
The following are the core
responsibilities of the Practice Manager. This job description does not
represent an exhaustive list of duties and may be amended in the light of
practice and service changes and developments. There may be on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels.
The Practice Manager is responsible for:
Business Management
Contract
performance monitoring, review and sign up
Keep abreast
of new business changes and opportunities and produce workable solutions to
present to the GP Partners
Lead on
business development, systems and project management
Develop
business protocols and procedures, review and update as required
Manage the
procurement of practice equipment, supplies and services within target
budgets
Maintain
full and comprehensive insurance cover for the building and contents,
including public and employers liability
Attend
business meetings and represent the GP practice at external meetings where
considered appropriate by the GP Partnership, including PCN meetings.
Lead the
online presence of the practice
Plan,
schedule and chairing of meetings ensuring agendas are prepared, meeting
minutes taken and actions undertaken
Lead on all
matters related to the management and maintenance of the practice premises
Lead on
health and safety matters and conduct annual risk assessments
Ensure the
fire safety standards and training are maintained in line with legislation
Ensure the
building is safe and secure at all times
Finance
Explore and
deliver opportunities to improve profitability through maximising income and
management of overhead expenditure
Manage
contracts for services e.g. utilities, maintenance, gardening, window
cleaning, etc ensuring value for money
Maintain an
effective liaison with the finance colleagues
Contract Delivery, Performance and
Quality
Lead on
change and continuous improvement initiatives; coordinating all projects
within the practice
Interpret and
lead on implementation of national, local and practice quality standards
Oversee the
development and management of patient services
Lead on all
matters related to the demand and capacity of services and appointments and
work with the GP Partners and the clinical team to overcome challenges and
seek solutions together
Lead on
ensuring that all clinicians are registered with the appropriate professional
body, revalidation has been undertaken and ensure that DBS and liability
insurance is in place
Lead on all
matters related to the Care Quality Commission (CQC) registration and
compliance with the registered manager
Ensure the
team achieve QoF targets
Lead with
the partners on Equality & Diversity
Lead on all
Health and Safety matters related to the GP practice
Lead on IT
matters including with the partners overseeing confidentiality and adherence
to GDPR
Respond
appropriately to any Freedom of Information requests
Implement
the Practice Complaints Procedure
Implement
the Significant Events Procedure
Alert other
team members to issues of quality and risk
Effectively
manage own time, workload and resources
Maintain
responsibility for own personal development
Communicate
effectively with other team members, external agencies and organisations,
with patients and carers and the Patient Group as and when appropriate
Recognise
peoples needs for alternative methods of communication and respond
accordingly
Human Resources
Lead on all
matters related to human resource management in line with General
Practice/NHS standards and good practice to include performance and disciplinary
Be the
direct line manager for the administrative team and on non-clinical matters
for the nursing and salaried GP team
Oversee the
recruitment and retention of staff
Oversee
staff induction and ongoing training needs
Lead on
performance management for employed staff
Develop
staff skill-mix, monitor skill-mix, deployment of staff and set role
boundaries
Implement an
effective staff appraisal process
Ensure all
staff have an up-to-date DBS check as required for their role
Ensure all
staff are competent and safe to carry out their work including initial
employment checks
Maintain and
develop the practices employment policies and procedures to comply with all
relevant employment legislation
Equality and Diversity
The post
holder will support the equality, diversity and rights of patients, carers
and colleagues
Act in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
Respect the
privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a
manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings, priorities and rights
Job description
Job responsibilities
Job TitlePractice Manager
Accountable toThe partners
Hours per week30
Job Summary
The following are the core
responsibilities of the Practice Manager. This job description does not
represent an exhaustive list of duties and may be amended in the light of
practice and service changes and developments. There may be on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels.
The Practice Manager is responsible for:
Business Management
Contract
performance monitoring, review and sign up
Keep abreast
of new business changes and opportunities and produce workable solutions to
present to the GP Partners
Lead on
business development, systems and project management
Develop
business protocols and procedures, review and update as required
Manage the
procurement of practice equipment, supplies and services within target
budgets
Maintain
full and comprehensive insurance cover for the building and contents,
including public and employers liability
Attend
business meetings and represent the GP practice at external meetings where
considered appropriate by the GP Partnership, including PCN meetings.
Lead the
online presence of the practice
Plan,
schedule and chairing of meetings ensuring agendas are prepared, meeting
minutes taken and actions undertaken
Lead on all
matters related to the management and maintenance of the practice premises
Lead on
health and safety matters and conduct annual risk assessments
Ensure the
fire safety standards and training are maintained in line with legislation
Ensure the
building is safe and secure at all times
Finance
Explore and
deliver opportunities to improve profitability through maximising income and
management of overhead expenditure
Manage
contracts for services e.g. utilities, maintenance, gardening, window
cleaning, etc ensuring value for money
Maintain an
effective liaison with the finance colleagues
Contract Delivery, Performance and
Quality
Lead on
change and continuous improvement initiatives; coordinating all projects
within the practice
Interpret and
lead on implementation of national, local and practice quality standards
Oversee the
development and management of patient services
Lead on all
matters related to the demand and capacity of services and appointments and
work with the GP Partners and the clinical team to overcome challenges and
seek solutions together
Lead on
ensuring that all clinicians are registered with the appropriate professional
body, revalidation has been undertaken and ensure that DBS and liability
insurance is in place
Lead on all
matters related to the Care Quality Commission (CQC) registration and
compliance with the registered manager
Ensure the
team achieve QoF targets
Lead with
the partners on Equality & Diversity
Lead on all
Health and Safety matters related to the GP practice
Lead on IT
matters including with the partners overseeing confidentiality and adherence
to GDPR
Respond
appropriately to any Freedom of Information requests
Implement
the Practice Complaints Procedure
Implement
the Significant Events Procedure
Alert other
team members to issues of quality and risk
Effectively
manage own time, workload and resources
Maintain
responsibility for own personal development
Communicate
effectively with other team members, external agencies and organisations,
with patients and carers and the Patient Group as and when appropriate
Recognise
peoples needs for alternative methods of communication and respond
accordingly
Human Resources
Lead on all
matters related to human resource management in line with General
Practice/NHS standards and good practice to include performance and disciplinary
Be the
direct line manager for the administrative team and on non-clinical matters
for the nursing and salaried GP team
Oversee the
recruitment and retention of staff
Oversee
staff induction and ongoing training needs
Lead on
performance management for employed staff
Develop
staff skill-mix, monitor skill-mix, deployment of staff and set role
boundaries
Implement an
effective staff appraisal process
Ensure all
staff have an up-to-date DBS check as required for their role
Ensure all
staff are competent and safe to carry out their work including initial
employment checks
Maintain and
develop the practices employment policies and procedures to comply with all
relevant employment legislation
Equality and Diversity
The post
holder will support the equality, diversity and rights of patients, carers
and colleagues
Act in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
Respect the
privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a
manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings, priorities and rights
Person Specification
Qualifications
Essential
- English and Maths grade c or above.
Desirable
- Post Graduate level Finance, HR, Business or Primary Care Management qualification or similar
aptitude
Essential
- Good team working skills
- Good numeracy skills
- Able to develop local networks
- Able to review and take on board complex, lengthy documents of a technical or specialist nature
- Excellent communication skills including ability to listen, to discuss and inform clearly, ability to record in writing clearly and accurately
- Intelligent, clear thinking and analytical
- Able to take an overview, prioritise effectively and plan
- Ability to make decisions, use own initiative and be innovative
- Self-motivated, reliable, dedicated and honest
- Ability to work under pressure and be even tempered
- Well organised, meticulous with good time management, leadership and delegation skills
- Flexible working attitude
- Able to promote a good team spirit and to be sensitive and assertive as appropriate
- Able to manage conflict
Experience
Essential
- Significant and demonstrable experience in a staff management position
- Experience of working in a fast-paced customer focused environment
- Excellent management and IT skills including fast and accurate keyboard skills
- Experience of personnel issues including training and supervision
- Good knowledge of employment law
- Experience of clerical and administrative work including setting up new systems and managing change
Desirable
- Experience of working in NHS Primary Care or GP Practice
- Experience of Systemone or other GP practice clinical software
- Proven leadership in a complex organisation; Business, HR, or Operational Management experience; Financial planning and budget control
Person Specification
Qualifications
Essential
- English and Maths grade c or above.
Desirable
- Post Graduate level Finance, HR, Business or Primary Care Management qualification or similar
aptitude
Essential
- Good team working skills
- Good numeracy skills
- Able to develop local networks
- Able to review and take on board complex, lengthy documents of a technical or specialist nature
- Excellent communication skills including ability to listen, to discuss and inform clearly, ability to record in writing clearly and accurately
- Intelligent, clear thinking and analytical
- Able to take an overview, prioritise effectively and plan
- Ability to make decisions, use own initiative and be innovative
- Self-motivated, reliable, dedicated and honest
- Ability to work under pressure and be even tempered
- Well organised, meticulous with good time management, leadership and delegation skills
- Flexible working attitude
- Able to promote a good team spirit and to be sensitive and assertive as appropriate
- Able to manage conflict
Experience
Essential
- Significant and demonstrable experience in a staff management position
- Experience of working in a fast-paced customer focused environment
- Excellent management and IT skills including fast and accurate keyboard skills
- Experience of personnel issues including training and supervision
- Good knowledge of employment law
- Experience of clerical and administrative work including setting up new systems and managing change
Desirable
- Experience of working in NHS Primary Care or GP Practice
- Experience of Systemone or other GP practice clinical software
- Proven leadership in a complex organisation; Business, HR, or Operational Management experience; Financial planning and budget control