Job summary
An exciting opportunity has arisen for a Care Coordinator to join our friendly and supportive team at Verwood Surgery. This is a rewarding and varied role combining administrative responsibilities with direct patient contact and may include phlebotomy and Healthcare Assistant duties.
Key responsibilities include (but are not limited to):
- Getting involved in practice projects such as Care Navigation and directing patients to the correct help
- Administrative support document workflow, prescriptions, managing tasks and emails
- Supporting the Patient Participation Group, including organising agendas, minutes, and associated administration
- Assisting with Covid and Flu clinics when required
- Contributing to the practice newsletter and updating the waiting room media screen
- Potential for undertaking phlebotomy and associated work-ups
About you:
- You will have a strong administrative background and a keen interest in healthcare
- Excellent attention to detail and the ability to respond sensitively to patient needs are essential
- You should be organised, adaptable, and comfortable working as part of a multidisciplinary team
Main duties of the job
The role of Care Coordinator at the Practice encompasses a
range of patient facing and admin duties. This includes answering phone calls
to the practice and queries, making phone calls and sending text
messages/emails/letters, and completing all other admin duties required to
provide our patients with the best care possible, with the long-term aim to
also provide patients with phlebotomy and basic healthcare assistant duties.
Working alongside the wider team supporting continuity of
care, signposting, providing links to stakeholders by being their nominated
first point of contact, the role aims to provide more seamless and integrated
care.
General computer skills are essential, experience of SystmOne
would be an advantage. Successful candidates who have been selected for
interview will be contacted by e-mail within 10 working days of the closing
date for applications.
About us
We are an exceptionally friendly and supportive practice
with high rates of staff retention.
The practice team is made up of fourPartners, three Salaried
GPs, one Retainer GP, three practice nurses, Physicians Assistant,
Phlebotomists, Frailty Team, management team and our admin staff. We are a
training practice and regularly have a Registrar and a Foundation Year Doctor.
Verwood surgery is a modern purpose-built medical centre in
the heart of our community. We have a minor ops suite as well as an onsite
pharmacy, physio practice and veterinary practice and are adjacent to the
Verwood Hub community centre.
We have a good CQC rating and are part of Crane Valley PCN
and Castleman Federation and enjoy working closely with them in our locality.
We have a PCN Pharmacy team, Social Prescribers, Health Coach, Mental Health
Practitioner, Community HCA and Care Home Team. We also have onsite Health
Visitors and Counselling.
Job description
Job responsibilities
Key ResponsibilitiesPatient Care and Coordination
-
Act as a first point of contact for patients, responding to queries via telephone, email, text, and letter.
-
Support care navigation by directing patients to appropriate services and professionals.
-
Liaise with internal and external stakeholders to ensure seamless and integrated patient care.
-
Assist with Flu and Covid vaccination clinics as required.
-
Develop the role to include phlebotomy and basic Healthcare Assistant duties (subject to training and competency).
Administrative Duties
-
Manage document workflow, prescriptions, tasks, and practice email inboxes.
-
Provide administrative support to the Patient Participation Group, including organising agendas, taking minutes, and managing associated paperwork.
-
Support practice projects and initiatives such as Care Navigation and patient engagement activities.
-
Contribute to the practice newsletter and update waiting room media displays.
-
Use clinical IT systems (e.g., SystmOne) to record and manage patient information accurately.
Team Working
-
Work collaboratively with GPs, nurses, allied health professionals, and administrative staff.
-
Support continuity of care and integrated working within the Primary Care Network and partner organisations.
-
Maintain confidentiality and comply with practice policies and NHS governance standards.
Job description
Job responsibilities
Key ResponsibilitiesPatient Care and Coordination
-
Act as a first point of contact for patients, responding to queries via telephone, email, text, and letter.
-
Support care navigation by directing patients to appropriate services and professionals.
-
Liaise with internal and external stakeholders to ensure seamless and integrated patient care.
-
Assist with Flu and Covid vaccination clinics as required.
-
Develop the role to include phlebotomy and basic Healthcare Assistant duties (subject to training and competency).
Administrative Duties
-
Manage document workflow, prescriptions, tasks, and practice email inboxes.
-
Provide administrative support to the Patient Participation Group, including organising agendas, taking minutes, and managing associated paperwork.
-
Support practice projects and initiatives such as Care Navigation and patient engagement activities.
-
Contribute to the practice newsletter and update waiting room media displays.
-
Use clinical IT systems (e.g., SystmOne) to record and manage patient information accurately.
Team Working
-
Work collaboratively with GPs, nurses, allied health professionals, and administrative staff.
-
Support continuity of care and integrated working within the Primary Care Network and partner organisations.
-
Maintain confidentiality and comply with practice policies and NHS governance standards.
Person Specification
Qualifications
Essential
- GCSE English Grade AC (or equivalent)
Desirable
- NVQ Level 2 in Health and Social Care
- Phlebotomy qualification
Experience
Essential
- Worked with Primary care, preferably general practice providing care navigation or social care providing care navigation
- Experience of working in a fast-paced environment, managing priorities.
- Experience of working with the public face to face and over the phone.
- Experience of working as part of a multi-disciplinary team.
Desirable
- Knowledge of SystmOne
- Working in a GP Practice for 2 years
Person Specification
Qualifications
Essential
- GCSE English Grade AC (or equivalent)
Desirable
- NVQ Level 2 in Health and Social Care
- Phlebotomy qualification
Experience
Essential
- Worked with Primary care, preferably general practice providing care navigation or social care providing care navigation
- Experience of working in a fast-paced environment, managing priorities.
- Experience of working with the public face to face and over the phone.
- Experience of working as part of a multi-disciplinary team.
Desirable
- Knowledge of SystmOne
- Working in a GP Practice for 2 years
