Patient Services Administrator

Job summary

Due to expansion of our team, Park Practice GP surgery is looking to recruit a full-time Patient Services Administrator to work as part of our excellent and well-established team at Park Practice. Due to our current staffing pattern, we are only able to consider full-time applicants for this position. The right person will have the skills and ability to work in a busy and demanding environment, with excellent communication and interpersonal skills. The majority of the work will be telephone-based, which will require the successful applicant to deal with high call volumes whilst maintaining a professional and caring manner.

Your role will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include answering the telephones, manning the reception desk, processing prescriptions, dealing with queries or carrying out administrative tasks.

Main duties of the job

Key responsibilities include:

• Answering/forwarding incoming calls
• Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
• Effectively care-navigate to book appointments for patients in accordance with the practice triage system
• Dealing with patient queries
• Checking patients in for appointments
• Dealing with payments from patients
• Processing prescriptions and dealing with prescription queries
• Be aware of and abide by practice protocols and policies
• Verify new patient registrations
• Book recalls as advised by clinical staff
• Keep reception area clean and tidy

Skills required:

• Strong communicator
• Excellent team working
• Organised and diligent
• Punctual
• Confident and responsible
• Excellent customer service skills
• Ability to prioritise and organise a busy day
• Calm and pleasant manner
• Resilience

Various hours would need to be covered by the successful applicant between 8am and 6.30pm Monday Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours.

About us

We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidate will have comprehensive IT knowledge and at least 2 years experience is a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to project a positive and friendly image to patients and visitors at the practice.

Starting salary for this role will be £12.21 per hour for applicants aged 21 and above.

Starting salary for this role will be £10.00 per hour for applicants aged 18-20.

Please note that interviews for this position will initially take place via video call / telephone.

We respectfully request that recruitment agencies do not contact us regarding this vacancy.

The above information is available in large font on request.

We reserve the right to close this advertisement early if we receive a high number of suitable applications or should our circumstances change. Due to the historic large number of applications, we will not be able to reply to unsuccessful candidates; if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Please note for all vacancies:

We do not employ staff who are registered at the practice as patients. If employment is offered, it is on the condition of registration with another GP practice.