Patient Services Administrator

Job summary

Due to unforeseen circumstances, we are re-advertising for a Patient Services Administrator to work as part of our excellent and well-established team at Park Practice. Both part-time and full-time applications will be considered; part-time applicants will need to advise on their application what hours they are looking for or we will assume that they are applying for a full-time position. The right person/people will have the skills and ability to work in a busy and demanding environment, with excellent communication and interpersonal skills. The majority of the work will be telephone-based, which will require the successful applicant to deal with high call volumes whilst maintaining a professional and caring manner.

The ideal candidate will have comprehensive IT knowledge and at least 2 years experience is a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to project a positive and friendly image to patients and visitors at the practice.

Main duties of the job

Your role as a Patient Services Administrator will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include answering the telephones, manning the reception desk, processing prescriptions, dealing with queries or carrying out administrative tasks.

Key responsibilities include:

• Answering/forwarding incoming calls
• Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
• Effectively care-navigate to book appointments for patients in accordance with the practice triage system
• Dealing with patient queries
• Checking patients in for appointments
• Dealing with payments from patients
• Processing prescriptions and dealing with prescription queries
• Be aware of and abide by practice protocols and policies
• Verify new patient registrations
• Book recalls as advised by clinical staff
• Keep reception area clean and tidy

Skills required:

• Strong communicator
• Excellent team working
• Organised and diligent
• Punctual
• Confident and responsible
• Excellent customer service skills
• Ability to prioritise and organise a busy day
• Calm and pleasant manner
• Resilience

About us

We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidate will have comprehensive IT knowledge and at least 2 years experience is a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to project a positive and friendly image to patients and visitors at the practice.

Starting salary for this role will be £12.21 per hour for applicants aged 21 and above.

Starting salary for this role will be £10.00 per hour for applicants aged 18-20.

Various hours would need to be covered by the successful applicant between 8am and 6.30pm Monday Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours.

Please note for all vacancies:

We do not employ staff who are registered at the practice as patients. If employment is offered, it is on the condition of registration with another GP practice.

All posts working with children and vulnerable adults should be aware of and share the commitment to safeguard and promote the welfare of children, young people and vulnerable adults when applying for jobs with Park Practice.