Heart of Lincoln Medical Group (HLMG)

Patient Care Advisor

Information:

This job is now closed

Job summary

Come and join the Heart of Lincoln Medical Group , a newly formed group of practices that are growing and developing their services. We are looking to recruit staff that have a realpassion and drive to deliver high quality patient centred primary care services to our diverse, multicultural population in the centre of Lincoln.

Main duties of the job

Represent the Group as the first point of contact at the front desk.

Dealing with all telephone and face to face enquiries and requests.

Provide a range of administrative support including records management, referral processing, secretarial support to the group ensuring an efficient and effective service is maintained and workload prioritised.

Book appointments for GPs, nurses, healthcare support workers, phlebotomists, physiotherapists etc. both remotely and in the practice.

Maintain confidentiality and discretion at all times.

Adhere to HLMG policies and procedures.

About us

We have 3 main branches that the group operates out of :- Portland Street, Newark Road, Lincoln University, plus Newland which is overseen by Portland.

Details

Date posted

11 December 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0720-24-0028

Job locations

City Medical Practice

60 Portland Street

Lincoln

LN5 7LB


Job description

Job responsibilities

Knowledge & Experience

Experience of customer service provision

Evidence of continuous professional development

Experience of using IT systems

Understanding of local health services

Skills

Excellent written and communication skills

Ability to use own initiative

Strong IT skills, including Microsoft Office

Ability to use own initiative and work independently.

Flexibility to adapt to change within a fast-paced environment.

Excellent organisational skills with an attention to detail

Good communication skills

Multitasking ability

Behaviour

Demonstrate integrity, tact and discretion at all times.

Be a good communicator with strong interpersonal skills.

Working within a person-centred environment, demonstrate empathy and understanding.

Conscientious and diligent.

Job description

Job responsibilities

Knowledge & Experience

Experience of customer service provision

Evidence of continuous professional development

Experience of using IT systems

Understanding of local health services

Skills

Excellent written and communication skills

Ability to use own initiative

Strong IT skills, including Microsoft Office

Ability to use own initiative and work independently.

Flexibility to adapt to change within a fast-paced environment.

Excellent organisational skills with an attention to detail

Good communication skills

Multitasking ability

Behaviour

Demonstrate integrity, tact and discretion at all times.

Be a good communicator with strong interpersonal skills.

Working within a person-centred environment, demonstrate empathy and understanding.

Conscientious and diligent.

Person Specification

Experience

Essential

  • Experience of using a busy telephone switchboard

Desirable

  • Experience of working in a GP practice
Person Specification

Experience

Essential

  • Experience of using a busy telephone switchboard

Desirable

  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heart of Lincoln Medical Group (HLMG)

Address

City Medical Practice

60 Portland Street

Lincoln

LN5 7LB


Employer's website

https://newarkroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Heart of Lincoln Medical Group (HLMG)

Address

City Medical Practice

60 Portland Street

Lincoln

LN5 7LB


Employer's website

https://newarkroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Manager

Wendy Humphreys

wendy.humphreys3@nhs.net

Details

Date posted

11 December 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0720-24-0028

Job locations

City Medical Practice

60 Portland Street

Lincoln

LN5 7LB


Supporting documents

Privacy notice

Heart of Lincoln Medical Group (HLMG)'s privacy notice (opens in a new tab)