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Lockfield surgery

Receptionist/Admin Person

Information:

This job is now closed

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

  • a. Maintaining and monitoring the practice appointment system
  • b. Process personal, telephone and e-requests for appointments
  • c. Answer incoming phone calls, transferring calls or dealing with the callers request.
  • d. Signpost patients to the correct service
  • e. Initiating contact with and responding to, requests from patients, team members and external agencies
  • f. Read code data on Emis Web
  • g. Photocopy documentation as required
  • h. Data entry of new and temporary registrations and relevant patient information as required
  • i. Input data into the patient’s healthcare records as necessary
  • j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • k. Manage all queries as necessary in an efficient manner
  • l. Carry out system searches as requested
  • m. Maintain a clean, tidy, effective working area at all times
  • n. Monitor and maintain the reception area and notice boards
  • o. Support all clinical staff with general tasks as requested

About us

Lockfield surgery strives to provide a high quality, personalised and accessible service to patients.

We are a forward thinking and progressive organisation, constantly working to improve standards, the patient journey and clinical outcomes.

Details

Date posted

05 January 2024

Pay scheme

Other

Salary

Depending on experience £11-£12 PH depending on exprience

Contract

Permanent

Working pattern

Flexible working

Reference number

A0716-24-0000

Job locations

Croft Street

Willenhall

West Midlands

WV13 2DR


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments handling the reception desk.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments handling the reception desk.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE Level
  • Experience on working with general public
  • Strong IT skills
  • Ability to work as a team member and autonomously

Desirable

  • pervious work in GP surgery

Experience

Essential

  • IT skills
  • working with General public

Desirable

  • Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • Educated to GCSE Level
  • Experience on working with general public
  • Strong IT skills
  • Ability to work as a team member and autonomously

Desirable

  • pervious work in GP surgery

Experience

Essential

  • IT skills
  • working with General public

Desirable

  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lockfield surgery

Address

Croft Street

Willenhall

West Midlands

WV13 2DR


Employer's website

https://www.lockfieldsurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Lockfield surgery

Address

Croft Street

Willenhall

West Midlands

WV13 2DR


Employer's website

https://www.lockfieldsurgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

operation manager

Narinder Dhillon

narinder.dhillon1@nhs.net

01902639000

Details

Date posted

05 January 2024

Pay scheme

Other

Salary

Depending on experience £11-£12 PH depending on exprience

Contract

Permanent

Working pattern

Flexible working

Reference number

A0716-24-0000

Job locations

Croft Street

Willenhall

West Midlands

WV13 2DR


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