Job responsibilities
PRACTICE ADMINISTRATOR
JOB TITLE: PRACTICE
ADMINISTRATOR
REPORTS TO: BUSINESS
MANAGER/ADMIN MANAGER
HOURS:
UPTO 37.5 HOURS
Job Summary:
To act as a focal point of communication between the GPs, business manager
and other members of the primary health care team
To ensure administrative and clerical duties with in the practice are
carried out within the practices guidelines and policies.
To ensure the day-to-day
activities of the practice are carried out accordingly.
Job
responsibilities:
- Deal with any problems reported by other
members of the health care team
- Encourage and support personal development of
members of the heath care team
- Maintain self and team professionalism
- Keep the health care team informed of any
matters arising as necessary, or as requested by other members of the
health care team
- Keep the administration manager informed of
any matters arising or problems / potential problems
- Summarising of medical records/Read coding
- Scanning of hospital letters/records onto the
clinical system
- Registering of patients onto the clinical
system
- On Call day
- Processing documents/emails
Issue and receipt of standard communications and records between the practice
and the Health Authority
Check,
monitor and deal with items as they appear in the GP links system
Sort and
distribute accordingly any correspondence and records received in the weekly
delivery from the ICB/PCSE
Ensure
medical records requested for return to PCSE are retrieved and dealt with in
the appropriate manner
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy, the practice Health &
Safety Manual, and the practice Infection Control policy and published
procedures. This will include:
- Using personal security
systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use of
training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
- Actively reporting of
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general / patient areas generally clean, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential
risks identified
- Demonstrate due regard
for safeguarding and promoting the welfare of children.
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may
only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health &
Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety policy,
to include:
- Using personal security systems within the
workplace according to practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to update
knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Reporting potential risks identified
Equality and
Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication
within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication
and respond accordingly
Contribution to
the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate