Job summary
We are looking for
a hardworking, enthusiastic individual to join our team as a Patient Care
Advisor (working as a prescription clerk). We are a surgery based in
Warley, Essex with over 13,000 patients.
We are looking for two part time a job share people, equal to a full time equivalent. The
practice is open 08:30 18:30 every day.
General practice
experience is essential. Use of Systmone software essential.
A permanent
contract is subject to a successful six-month probationary period.
Main duties of the job
Main duties of the
job
Processing Repeat Prescriptions
- Review
and action requests from patients, pharmacies, and care homes
- Check for
due reviews, medication synchronisation, and potential overuse
- Flag
anomalies or concerns to clinicians
Liaising with Clinical Staff
- Work
closely with GPs, pharmacists, and nurses to clarify medication queries
- Escalate
requests requiring clinical input or prescribing decisions
Medication Safety and Accuracy
- Ensure
prescriptions align with current medication lists and formulary guidance
- Monitor
for high-risk medications, interactions, or contraindications
- Support
audits and medication reviews where needed
Patient Communication
- Respond
to prescription-related queries via phone, email, or in person
- Provide
clear guidance on timelines, collection points, and repeat processes
System and Record Management
- Use
clinical system Systmone to record actions and update medication records
- Maintain
accurate logs of requests, issues, and resolutions
Supporting Medicines Management
- Assist
with prescription switches, formulary updates, and cost-effective
prescribing initiatives
Compliance and Confidentiality
- Adhere to
GDPR, safeguarding, and clinical governance standards
Handle
sensitive information with discretion and professionalism
About us
We are a large,
training practice with over 40 staff.
We strongly
believe in helping our staff be the best they can be. We will help you grow and
support you professionally with in-house teaching and regular feedback. And we
will pay for suitable courses to help you develop
Staff welfare is
important. We pride ourselves in team building and creating a happy working
environment.
CVs to: receptionists@beechwood.nhs.net
Job description
Job responsibilities
Main duties of the
job
Processing Repeat Prescriptions
- Review
and action requests from patients, pharmacies, and care homes
- Check for
due reviews, medication synchronisation, and potential overuse
- Flag
anomalies or concerns to clinicians
Liaising with Clinical Staff
- Work
closely with GPs, pharmacists, and nurses to clarify medication queries
- Escalate
requests requiring clinical input or prescribing decisions
Medication Safety and Accuracy
- Ensure
prescriptions align with current medication lists and formulary guidance
- Monitor
for high-risk medications, interactions, or contraindications
- Support
audits and medication reviews where needed
Patient Communication
- Respond
to prescription-related queries via phone, email, or in person
- Provide
clear guidance on timelines, collection points, and repeat processes
System and Record Management
- Use
clinical system Systmone to record actions and update medication records
- Maintain
accurate logs of requests, issues, and resolutions
Supporting Medicines Management
- Assist
with prescription switches, formulary updates, and cost-effective
prescribing initiatives
Compliance and Confidentiality
- Adhere to
GDPR, safeguarding, and clinical governance standards
- Handle
sensitive information with discretion and professionalism
Job description
Job responsibilities
Main duties of the
job
Processing Repeat Prescriptions
- Review
and action requests from patients, pharmacies, and care homes
- Check for
due reviews, medication synchronisation, and potential overuse
- Flag
anomalies or concerns to clinicians
Liaising with Clinical Staff
- Work
closely with GPs, pharmacists, and nurses to clarify medication queries
- Escalate
requests requiring clinical input or prescribing decisions
Medication Safety and Accuracy
- Ensure
prescriptions align with current medication lists and formulary guidance
- Monitor
for high-risk medications, interactions, or contraindications
- Support
audits and medication reviews where needed
Patient Communication
- Respond
to prescription-related queries via phone, email, or in person
- Provide
clear guidance on timelines, collection points, and repeat processes
System and Record Management
- Use
clinical system Systmone to record actions and update medication records
- Maintain
accurate logs of requests, issues, and resolutions
Supporting Medicines Management
- Assist
with prescription switches, formulary updates, and cost-effective
prescribing initiatives
Compliance and Confidentiality
- Adhere to
GDPR, safeguarding, and clinical governance standards
- Handle
sensitive information with discretion and professionalism
Person Specification
Experience
Essential
- Experience in a similar role expected.
Person Specification
Experience
Essential
- Experience in a similar role expected.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.