Job summary
Job SummaryWe are seeking a friendly and motivated individual to join our Reception Team.
Strong communication skills and a good working knowledge of Microsoft Word are essential. Previous experience in a patient-facing or client-facing role is highly desirable.
The Horsefair practice group is a busy and often fast-paced environment, and we pride ourselves on being a supportive and welcoming team.
This position is for 1 full time post
If you would like to join our team and meet the criteria listed above, please submit an application for consideration.
Please include as much detail as possible your qualifications, full employment history, and your reasons for applying.
Practice opening hours: Monday to Friday, 8:00 am to 6:30 pm.
Brief Summary of Role:
To provide the first point of contact, via telephone and face to face, to patients and visitors to the Practice; directing them to the most appropriate service for their needs.
To undertake clerical duties as necessary and to enter relevant data onto the computer system.
To support clinicians during their surgeries; and liaise with all members of the Practice Team to ensure the efficient, effective provision of our General Practice Service
Main duties of the job
To greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.
To inform our patients of the varied services available to them at the Practice.
To book, cancel and re-arrange appointments as necessary.
To answer telephone enquiries promptly and professionally
To act as chaperone within a clinical consultation when requested
To undertake coding of clinical information and enter this on patients medical records.
To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.
To open and distribute incoming post in line with practice procedure.
To be responsible for generating repeat prescriptions.
To be responsible for the management of patient records in line with practice procedures.
About us
The Horsefair Practice Group is teaching / training group of practices of over 21000 patients and deliver high quality care to our patients.
The Horsefair Practice Group runs 2 GP Practices:
*Sandy Lane Surgery, based at Sandy Lane Health Centre.
*The Horsefair Practice, with branches at Sandy Lane Health Centre; Armitage Surgery; Hillsprings Surgery.
If you are a Team Player and enjoy working as part of a strong Team we welcome your application for our vacancy.
Job description
Job responsibilities
Job Summary
To provide the first point
of contact to patients and other visitors to enable access to appropriate
services in a professional and courteous manner.
To undertake clerical duties
as necessary and to enter relevant data onto the computer system. To provide support for clinicians to enable
the effective day to day running of the practice.
Staff may be asked to work
flexibly in terms of the jobs that they do, the hours they work and
occasionally for business need the location from which they work.
Main Responsibilities
Reception
To ensure that patients and visitors are
greeted professionally and courteously and directed to the appropriate
services.
To deal with queries effectively and
efficiently in line with practice procedures.
To book patients in with the most
appropriate clinician using guidance provided by management.
To be responsible for the appointment
diary and appointment system by making, changing, and cancelling appointments
as requested.
To answer telephone enquiries promptly
and professionally in line with practice procedures.
To be able to triage calls: signposting
patients to relevant services or arranging appointments in surgery with the
relevant clinician as appropriate.
To have a sound and up-to-date knowledge
of Local Care Pathways and local services, including the voluntary sector.
To be responsible for diverting and
restoring the telephone service
To act as chaperone within a clinical
consultation when requested
To ensure that all general areas are
kept tidy and presentable.
To ensure all literature and posters
within the practice are up to date.
To respond appropriately in emergency
situations.
To understand the common needs and
safeguarding issues of vulnerable patient groups including elderly housebound
and those with long-term conditions.
Keeping a supply of Welcome Packs,
Registration documentation and patient forms (Consent; Complaints; NHS
Expenses Claims forms etc.) available.
Accepting, advising and checking
registration documentation; that it meets practice and NHS Policy
requirements.
Keeping Waiting Room and Reception Desk
tidy at all times
Checking that patients arent
unnecessarily waiting and ensuring that the Front Desk queue is at a minimum
at busy times.
Administration
To undertake general filing in a timely
and accurate manner.
Providing Welcome Packs to new patients
To undertake read coding of clinical
information and enter this on patients medical records.
To scan incoming patient information
onto the medical system.
To undertake photocopying/scanning in a
timely and accurate manner.
To be responsible for liaising with
other agencies such as the ambulance service, hospital clinics, other
practices and community services.
To be responsible for opening and the
distribution of incoming post in line with practice procedure.
To provide clerical support as and when
required.
To be responsible for completing forms,
letters and referrals as requested by practice staff.
To be responsible for the set up of
clinicians rooms ready for use.
To be responsible for generating repeat
prescriptions.
To be responsible for the management of
patient notes/Docman tasks in line with practice procedures.
To be responsible for the adequate
supply of stationery.
Computer/IT
To utilise medical software systems to
enable the effective handling of patients and practice information and
information supplied by other agencies.
To be responsible for reading and the
action emails on a daily basis.
To input data accurately onto patient
records and software systems.
Registration of new patients and removal
of deceased patients in accordance with current practice Policy
Understanding of QOF targets so actions
are performed in keeping with these targets, which will include data
collection and advising patients when reviews are overdue
Job description
Job responsibilities
Job Summary
To provide the first point
of contact to patients and other visitors to enable access to appropriate
services in a professional and courteous manner.
To undertake clerical duties
as necessary and to enter relevant data onto the computer system. To provide support for clinicians to enable
the effective day to day running of the practice.
Staff may be asked to work
flexibly in terms of the jobs that they do, the hours they work and
occasionally for business need the location from which they work.
Main Responsibilities
Reception
To ensure that patients and visitors are
greeted professionally and courteously and directed to the appropriate
services.
To deal with queries effectively and
efficiently in line with practice procedures.
To book patients in with the most
appropriate clinician using guidance provided by management.
To be responsible for the appointment
diary and appointment system by making, changing, and cancelling appointments
as requested.
To answer telephone enquiries promptly
and professionally in line with practice procedures.
To be able to triage calls: signposting
patients to relevant services or arranging appointments in surgery with the
relevant clinician as appropriate.
To have a sound and up-to-date knowledge
of Local Care Pathways and local services, including the voluntary sector.
To be responsible for diverting and
restoring the telephone service
To act as chaperone within a clinical
consultation when requested
To ensure that all general areas are
kept tidy and presentable.
To ensure all literature and posters
within the practice are up to date.
To respond appropriately in emergency
situations.
To understand the common needs and
safeguarding issues of vulnerable patient groups including elderly housebound
and those with long-term conditions.
Keeping a supply of Welcome Packs,
Registration documentation and patient forms (Consent; Complaints; NHS
Expenses Claims forms etc.) available.
Accepting, advising and checking
registration documentation; that it meets practice and NHS Policy
requirements.
Keeping Waiting Room and Reception Desk
tidy at all times
Checking that patients arent
unnecessarily waiting and ensuring that the Front Desk queue is at a minimum
at busy times.
Administration
To undertake general filing in a timely
and accurate manner.
Providing Welcome Packs to new patients
To undertake read coding of clinical
information and enter this on patients medical records.
To scan incoming patient information
onto the medical system.
To undertake photocopying/scanning in a
timely and accurate manner.
To be responsible for liaising with
other agencies such as the ambulance service, hospital clinics, other
practices and community services.
To be responsible for opening and the
distribution of incoming post in line with practice procedure.
To provide clerical support as and when
required.
To be responsible for completing forms,
letters and referrals as requested by practice staff.
To be responsible for the set up of
clinicians rooms ready for use.
To be responsible for generating repeat
prescriptions.
To be responsible for the management of
patient notes/Docman tasks in line with practice procedures.
To be responsible for the adequate
supply of stationery.
Computer/IT
To utilise medical software systems to
enable the effective handling of patients and practice information and
information supplied by other agencies.
To be responsible for reading and the
action emails on a daily basis.
To input data accurately onto patient
records and software systems.
Registration of new patients and removal
of deceased patients in accordance with current practice Policy
Understanding of QOF targets so actions
are performed in keeping with these targets, which will include data
collection and advising patients when reviews are overdue
Person Specification
Qualifications
Essential
- * A good working knowledge of Microsoft Word.
- * GCSE (or equivalent) in English and Maths
- * Excellent communication skills.
- * Experience in working in a patient-facing or client-facing environment.
- * The ability to work as part of a strong Team, within a busy, professional environment.
- * You will be conscientious; flexible; empathetic; have attention to detail; and can apply a common sense approach.
Person Specification
Qualifications
Essential
- * A good working knowledge of Microsoft Word.
- * GCSE (or equivalent) in English and Maths
- * Excellent communication skills.
- * Experience in working in a patient-facing or client-facing environment.
- * The ability to work as part of a strong Team, within a busy, professional environment.
- * You will be conscientious; flexible; empathetic; have attention to detail; and can apply a common sense approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
