Practice Receptionist

Job summary

We are looking for a receptionist to join our friendly, hard-working Team.

The post is for 12 hours per week, but with the flexibility and willingness to work extra hours to cover holidays and sickness absence, by arrangement.

Experience of working within the NHS on a front-facing role would be desirable; however, applications would be considered from people who have a good working knowledge of IT, and excellent communication skills.

Practice opening hours are 8.00 am 6.30 pm, Monday to Friday.

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Brief Summary of Role:

To provide the first point of contact, via telephone and face to face, to patients and visitors to the Practice; directing them to the most appropriate service for their needs.

To undertake clerical duties as necessary and to enter relevant data onto the computer system.

To support clinicians during their surgeries; and liaise with all members of the Practice Team to ensure the efficient, effective provision of our General Practice Service

Main duties of the job

To greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.

To inform our patients of the varied services available to them at the Practice.

To book, cancel and re-arrange appointments as necessary.

To answer telephone enquiries promptly and professionally

To act as chaperone within a clinical consultation when requested

To undertake coding of clinical information and enter this on patients medical records.

To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.

To open and distribute incoming post in line with practice procedure.

To be responsible for generating repeat prescriptions.

To be responsible for the management of patient notes in line with practice procedures.

About us

The Horsefair Practice Group is teaching / training group of practices of over 22500 patients and deliver high quality care to our patients.

The Horsefair Practice Group runs 2 GP Practices:

Sandy Lane Surgery, based at Sandy Lane Health Centre.

The Horsefair Practice, with branches at Sandy Lane Health Centre; Armitage Surgery; Hillsprings Surgery.

If you are a Team Player and enjoy working as part of a strong Team we welcome your application for our vacancy.