Job responsibilities
Job Role / Purpose:
To support the practice manager in all aspects of
practice functionality, motivating and managing staff, optimising efficiency
and overall performance, ensuring the practice achieves its long-term strategic
objectives in a safe and effective working environment. The Assistant Practice Manager will focus on
the day-to-day operability of the practice, championing, Quality,
Confidentiality, Collaborative Working, Service Delivery, Learning and
Development and promoting a positive working environment.
2 Key Duties &
Responsibilities:
The following
are the core responsibilities of the Assistant Practice Manager. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels.
The Assistant Practice
Manager is responsible for
a.
Supporting
the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary
responsibilities
b.
Providing
leadership and guidance for the following staff: Admin and Reception
c.
Ensuring
staff adhere to policy and procedure at all times
d.
Monitoring
compliance with health and safety legislation, providing leadership and
direction for staff
e.
Developing,
implementing and embedding an effective practice training programme for all
staff (clinical and administrative) liaising with external agencies when
necessary and maintaining a training record including appraisals.
f.
Manage
compliance registers, supporting the practice manager, ensuring DBS checks are
conducted
g.
Managing
the clinical system, ensuring IT security and IG compliance at all times
h.
Responding
and resolving all local IT issues where appropriate
i.
Guiding
staff and developing searches and audits on the clinical system
j.
Monitor
group mailboxes, ensuring information is disseminated appropriately
k.
Ensuring
the clinical session structure is effective, meets the needs of the patients
and clinicians have access to suitable rooms
l.
Producing
and implementing an effective practice training programme for all staff
(clinical and administrative) liaising with external agencies when necessary
m.
Supporting
the overall practice clinical governance framework, submitting reports for QOF,
enhanced services and other reporting requirements using CQRS etc.
n.
Ensure
the effective use of ERS, EPS, and other IT programmes as well as outsourced
work
o.
Monitoring
and disseminating information on safety alerts and other pertinent information
p.
Support
the management team in the compilation of practice reports
q.
Maintaining
the significant event database, providing advice to staff and briefing the team
at meetings as required
r.
Identifying
trends and devising solutions to reduce risk and repeated occurrences of
significant events
s.
Guiding
the team to reach QOF targets (supported by the nursing and administrative leads)
In addition to
the primary responsibilities, the deputy practice manager may be requested to:
a.
Deputise
for the practice manager in their absence
b.
Act
as the primary point of contact for NHS(E), CCG, community services, suppliers
and other external stakeholders in the absence of the practice manager
c.
Assist
with the recruitment of staff as requested by the practice manager
d.
Support
the practice manager in the reviewing and updating of practice policies and
procedures
3. Other Responsibilities
Health and Safety
To comply with
the Health and Safety at Work etc. Act 1974.
To take
responsibility for their own health and safety and that of other persons who
may be affected by their own acts or omissions.
Equality and Diversity
To carry out at
all times their responsibilities in line with Equal Opportunities Policy and
Procedure.
Risk Management and Clinical Governance
To work within
the Clinical Governance Framework of the practice, incorporating Risk
Management and all other quality initiatives and all aspects of CQC
implementation.
Confidentiality
To maintain
confidentiality of information relating to patients, clients, staff and other
users of the services in accordance with the General Data Protection
Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an
individual liable for dismissal and/or prosecution.
Safeguarding
Whilst in post,
staff are expected to acquire and update their knowledge on safeguarding as per
the intercollegiate document requirements
Professional development
The post holder
will participate in any training programme implemented by the practice as part
of this employment
To participate in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
General
To undertake any
other duties commensurate with the role, within the bounds of their own
competence as guided by the attached management framework.
In light of national policy and due to the needs
of the business it may be necessary for the Partnership to alter the opening
hours of the surgeries. This could
incorporate different opening hours and weekend working which may affect when
you are required to work. The post
holder is expected to be flexible and accommodating, following consultation, in
terms of any changes to operating times in the future.