PCN Business Support Officer

Job summary

The ideal candidate for this post will be highly motivated with excellent communication skills and the ability to develop professional working relationships with a variety of partners. The post holder will be expected to provide general, operational, HR, financial and projects administrative support, managing the development and implementation of systems and processes to ensure the smooth running of the Primary Care Network. The post holder will be proactive and highly organised with demonstrable experience of the below duties, someone who loves an administrative, fast paced and varied role will be great in this position. This includes providing administrative support to the Integrated Neighbourhood Team (INT) GP when required and ensuring smooth communication between different teams and providers. The role involves proactively supporting patients and staff with complex needs through logistic planning, working closely with general practice teams, external providers and the wider PCN to ensure services are delivered efficiently and experiences improved.

We are looking for 21 hours per week, to cover Monday, Wednesday and Thursday, with an 8:00 am start. There is potential for hybrid working.

Main duties of the job

Organising, diarising and administrating meetings including taking minutes

Ensuring actions log items are progressed

Supporting recruitment and the induction of new members of staff

Compiling PCN-wide communications including management of Website and Social Media information/pages

Compiling data, reports, spreadsheets and presentations as required

Managing the clinical system (SystmOne), managing access, rota's, registering patients, compiling searches and reports

Ensuring financial information is recorded and filed correctly

To communicate risks and issues

Monitoring the PCN Directed Enhanced Service workstreams

Be the first point of contact for the PCN

Liaising with stakeholders

Document Management

General administrative support to PCN Projects, PCN Manager, Clinical Director and the PCN Board

Carry out additional appropriate administrative and operational support as deemed commensurate to the role

Written and verbal communication between PCN practices and other providers and stakeholders

Collate feedback from staff and patients to improve services

Manage the PCN patient reference group, organise and co-facilitate their meetings

Gaining consent of patients to be part of the INT

Assist with preparing reports, audits, service improvement and returns required for PCN contractual obligations

Contribute to the design and improvement of internal administrative workflows

Ensure compliance with information governance, confidentiality and data protection standards

About us

Spen Health and Wellbeing Primary Care Network is an alliance of seven practices within Cleckheaton, Liversedge and Heckmondwike, working together under the direction of NHS England for the benefit of its collective patient group.

We aim to align and improve services in the area for our 52,400 registered patients. Our patients are placed at the centre of our care and service delivery. The Board is comprised of GPs and Practice Managers from our seven practices - Brookroyd Surgery, Cleckheaton Group Practice, Cook Lane, The Greenway Medical Practice, Liversedge Health Centre, Parkview Surgery and Undercliffe Surgery.

You will work across the PCN practices.

You will initially be employed by Curo Health Federation.