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Medical Secretary

Bewick Crescent Surgery

The closing date is 09 May 2025

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Job summary

To be responsible for undertaking a wide range of secretarial duties and support to busy GP Practice.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

We are looking for someone to work preferably between 30-37 hours which can be over 4 or 5 days

Main duties of the job

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels, under the supervision of our Senior Secretary

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Managing all enquires in an effective manner

Maintaining an accurate referrals database

Actioning all incoming emails

Processing letters as requested

Actioning Systmone Secretarial tasks

Inputting data into the patients healthcare records as necessary

Processing referrals using the electronic referral system

Processing requests for information SAR, insurance/solicitors letters and DVLA forms

Answering secretarial related incoming phone calls, transferring calls or dealing with the callers request appropriately.

Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

About us

We are looking for an enthusiastic team player to join our secretarial team at Bewick Crescent Surgery. We are a busy 5 partner Training GP Practice. Candidates should have excellent communication skills with a track record for delivering excellent customer care. You will have the ability to work under pressure. The clinical system we use is SystmOne so experience in using this is an advantage, however, full training can be given. Confidentiality is integral to this role and previous General Practice experience and IT skills would be an advantage but not essential as full training for the role will be provided. You must be flexible for holiday and sickness cover of colleagues.

Date posted

24 April 2025

Pay scheme

Other

Salary

Depending on experience This will be above minimum wage and more with experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0703-25-0002

Job locations

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH


Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial duties and support to busy GP Practice.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial duties and support to busy GP Practice.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Person Specification

Qualifications

Essential

  • Essential
  • Experience working as a Medical Secretary
  • Excellent customer service and communication skills
  • Ability to communicate accurately verbally and in writing with a wide range of people.
  • Effective interpersonal skills
  • Able to work with minimal supervision following set procedures. Ability to prioritise workload.
  • Able to work to deadlines.
  • Flexible approach to work and adaptable to change. Ability to work as a member of a team
  • Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
  • IT skills
  • Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
  • A C in Maths and English at GCSE Level
  • RSA 3 or equivalent including Audio Typing

Desirable

  • Keyboarding typing qualification equivalent to RSA 3 OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards)
  • Experience of using a patient information system
  • AMSPAR
  • Knowledge of NHS procedures
  • Understanding of NHS booking
  • Medical Terminology
  • Experience working in GP Practice/Primary Care
  • Systmone experience
Person Specification

Qualifications

Essential

  • Essential
  • Experience working as a Medical Secretary
  • Excellent customer service and communication skills
  • Ability to communicate accurately verbally and in writing with a wide range of people.
  • Effective interpersonal skills
  • Able to work with minimal supervision following set procedures. Ability to prioritise workload.
  • Able to work to deadlines.
  • Flexible approach to work and adaptable to change. Ability to work as a member of a team
  • Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
  • IT skills
  • Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
  • A C in Maths and English at GCSE Level
  • RSA 3 or equivalent including Audio Typing

Desirable

  • Keyboarding typing qualification equivalent to RSA 3 OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards)
  • Experience of using a patient information system
  • AMSPAR
  • Knowledge of NHS procedures
  • Understanding of NHS booking
  • Medical Terminology
  • Experience working in GP Practice/Primary Care
  • Systmone experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH


Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH


Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Jan Reid

jan.reid@nhs.net

01325328140

Date posted

24 April 2025

Pay scheme

Other

Salary

Depending on experience This will be above minimum wage and more with experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0703-25-0002

Job locations

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH


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