Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICE MANAGER / MANAGEMENT
TEAM
HOURS: As per contract
Job Summary:
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
Reception
- Receiving
patients consulting with members of practice team
- Handing
completed repeat prescriptions to patient and checking names and address
- Dealing
with enquires from patients
- Relaying
test results to patients
- Taking
messages appropriately and relaying to appropriate member of the team
Administration
- To
have a thorough knowledge of all Practice procedures.
- To
work in accordance of written protocols
- Scan
documents onto clinical system
- Photocopying as requested
- Stock
consulting rooms with forms, prescriptions and paper
- Take
and record payments from patients
- Filing
and shredding of confidential paperwork
- Photocopying
patient notes
- Generating
recall letters as directed
Appointments
- Process
appointment requests from patients by telephone and in person
- Deal
with visits requests
Telephone
- Have
working knowledge of telephone system, during and after hours
- Answer
the telephone in a professional and courteous manner
Other Tasks
- Tidy
consulting rooms and reception after surgeries
- Ensure
building security have thorough knowledge of doors/windows.
- Any
other tasks allocated by Practice Manager / Management Team
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy, to include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members
to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources.
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the Implementation of Services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate.