Practice Manager

Job description

Job responsibilities

MAIN PURPOSE OF JOB:

To support the Partners in developing and implementing practice strategy

To take an overview of the business and enable Partners to concentrate on their clinical responsibilities

To ensure the efficient, effective, safe management and smooth running of the practice and the well-being of patients and of all those working at the practice

To act as a focal point for communications within the practice and take an overview of the practice team

MAIN DUTIES:

Patients

Ensure patients are dealt with quickly, courteously and efficiently

Ensure confidentiality is maintained at the highest level at all times

Deal with patient complaints

Liaise with patients on development/review of services as appropriate

Ensure practice leaflet is up-to-date and is available to all patients

Attend Patient Participation Group meetings

Personnel

Manage all staff employed at the practice

Ensure staff have Contracts of Employment and Job Descriptions, that these are reviewed as required, and that the practice meets current Employment Law Legislation

Ensure all staff are appraised and that the individual and practice training and development needs are identified and met

Deal with Disciplinary Matters

Organise staff training including induction training

Recruit staff

Authorise staff absences

Financial

Maintain an overview of the efficient management of the business

Manage all budgets ensuring value for money

Ensure maximum profitability including reviewing accounts monthly, quarterly and at year-end

Ensure salaries and pensions are processed, monthly and at year end

Authorise and arrange payment of surgery invoices

Arrange payment of partners drawings

Liaise with the bank and accountant and ensure all appropriate information available to the accountant for end of year and tax purposes

Computers

Have an understanding and overview of all IT systems and ensure appropriate training is organised

Ensure that the Practice complies with all the laws, regulations and best practice regarding computer and data management

Be named responsible person for Information Governance

Purchasing

Supervise and monitor all purchasing, clinical and non-clinical

Negotiate with pharmaceutical representatives

Required Reporting

Supervise and submit reports and audits to ICB/NHSE/PCN

Supervise and submit QoF requirements

Ensure practice meets all development and accreditation requirements including National Service Frameworks and Clinical Governance

Meetings

Organise and attend Partners business meetings.

Attend local practice manager meetings

Organise meetings with outside organisations and represent the practice as required

Organise meetings with Community practitioners etc

Arrange any social functions

Attend ICB Meetings as necessary

Premises

Ensure systems are in place for maintaining the premises

Ensure maximum use of the premises within cost-rent limits

Have an understanding of all telephone, communications and security systems at the practice

General

Liaise with outside organisations such as ICB, Community Trusts, PCN, etc

Promote and market the practice as appropriate

Effect and maintain appropriate insurance cover including public and third party liability, employers liability, premises and equipment.

Set up and implement systems for new services; review and evaluate existing systems

Give presentations as required

Undertake appropriate continuous professional development

Person Specification

Experience

Essential

• In a customer service environment
• Managerial experience
• In a NHS environment for 2 years minimum

Desirable

• Experience of working in a GP surgery
• Experience dealing with employment requirements

Skills

Essential

• Communication (written & oral), and interpersonal and telephone skills
• IT literate
• Microsoft Packages
• Customer service skills
• Adherence to confidentiality rules

Desirable

• EMIS Web experience

Personal Qualities

Essential

• Friendly and approachable
• Versatile/adaptable/flexible
• Honesty
• Courteous
• Sense of humour
• Enthusiastic & energetic
• Diplomatic/tactful
• Motivational team player

Qualifications

Essential

• Good standard of education
• GCE/GCSE/O LEVEL (or equivalent ) in 3 subjects to include English Language and Maths
• Computer Literacy Qualification/experience

Desirable

• Managerial qualification
• IT qualification e.g. ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Russell House Surgery

Address

Russell House Surgery

Wolverhampton Road

Codsall

Wolverhampton

WV8 1PE

Employer's website

https://www.russellhousesurgery.nhs.uk/ (Opens in a new tab)