Receptionist/Telephonist

Job description

Job responsibilities

Main Responsibilities

• Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone

• Open the surgery in the morning and lock the building at the end of the day, ensuring:

  • All lights are switched off

  • All upstairs and downstairs windows are closed

  • Internal room doors are locked

  • Air conditioning units are switched off

  • The security alarm is set

  • The end-of-day checklist is completed, signed, scanned, and the reception log book signed

• Book appointments and manage telephone encounters

• Process urgent repeat prescription requests

• Complete the duty board daily in the general office

• Act as a chaperone during intimate examinations when required by GPs, ensuring the chaperone badge is worn at all times

• Empty reception and main office baskets and deliver contents to the appropriate offices at lunchtime and in the evening

• Maintain a good working knowledge of EMIS/DART and Docman

• If opening reception, carry out a radio check each morning and record this in the log book

• File prescriptions and record collection or postal prescriptions in the relevant chemist and post books

• Inform patients of GP decisions regarding Med 3 (fit note) requests

• Provide patients with contact details to arrange their own transport when required

• Take payments for reports, travel advice, and other chargeable services

• Upon notification of a patients death:

  • Inform the relevant GP

  • Update the deceased board

  • Record the death on EMIS

  • Check and cancel any future appointments

• Cancel GP surgeries as instructed

• Ensure reception is fully stocked with appropriate letters, sample bottles, and other materials

• Ensure all visitors sign the Visitors Book at reception or in the general office

• In the evenings, telephone patients regarding the following appointments booked for the next day:

  • Childhood immunisations

  • 6-week checks

  • Family planning

  • GP asthma clinics

  • Learning disability appointments

• Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations

• Cover the afternoon hatch and deal with prescription queries

• Undertake photocopying and laminating duties as required

• Book interpreters via Big Word for patients requiring communication support, including deaf patients

• Assist with reception overtime when required, in line with the Receptionists contract

• At the end of each shift, ensure the workstation is tidy and ready for use by the next receptionist

• Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift

• Undertake any other reasonable duties as assigned by the Office or Reception Manager

Person Specification

Qualifications

Essential

• GCSE English and Maths
• Good Communication Skills
• Well Presented and Organised
• Computer Literate

Desirable

• Experience of work in General Practice
• Experience of working in a team
• Experience of EMIS web or other medical records software
• Knowledge of Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bethesda Medical Centre

Address

Palm Bay Avenue

Cliftonville

Margate

Kent

CT9 3NR

Employer's website

https://www.Bethesdamc.co.uk (Opens in a new tab)