Job responsibilities
Job Description
Role: Lead Admin Assistant
Hours: Flexible around 30 hours or up to full time (37.5
hours)
Salary: £12.50 ph.
Employer: The Abingdon Surgery
Manager: Admin Manager
Nature of Role
To provide support to the Admin Manager and
other Admin Team members where required
To lead on recall activity and ensure targets
are met
To understand and support the Admin Manager and
Data/EMIS specialist in the achievement of QoF and IIF indicators
To document processes and ensure that staff are
trained in a consistent way against those agreed workflows
Scope of Role
Liaises:
Internally: all other members of the practice
team
Externally: the patients, PCSE, PCN and members
of other statutory bodies where required
Key relationships within assigned
practice(s)
Admin Manager
Practice manager (PM)
GPs
Key relationships outside assigned practice(s)
Patients
SAR, Solicitors letters
Coroners Office
Chasing accounts payable offices for unpaid
invoices
Responsibilities
Adherence to policies
Help the practice to ensure that policies and
procedures are up to date and consistent with agreed best practice as defined
by local and national guidelines.
Information governance
Provide advice and training on the recording and
coding of safeguarding relevant information within the electronic patient
record.
All staff must complete annual information
governance training. If you have and NHS email account this can be completed
on-line, otherwise you must attend a classroom session. For further details go
to the Information Governance intranet site. (Blue Stream E-learning)
Safeguarding assurance
Support the practice in achieving CQC compliance
with respect to the safeguarding of staff and patients.
Training: To train new staff on policies and
procedures where required.
Equality and Diversity: To always conduct their
responsibilities in line with Equal Opportunities Policy and Procedure
Professional development
The post holder will participate in any training
programme implemented by the practice as part of this employment
Risk Management
The management of risk is the responsibility of
everyone and will be achieved within a progressive, honest, and open
environment. Staff will be provided with the necessary education, training, and
support to enable them to meet this responsibility.
Staff should be familiar with the:
Core practice policies
Complaints policy
Major incident policy
Fire policy
and should make themselves familiar with the
local response plan and their role within that response.
Health and Safety
The post holder is responsible for ensuring that
all duties and responsibilities of this post are conducted in compliance with
the Health & Safety at Work Act 1974, Statutory Regulations and Practice
Policies and Procedures. This will be supported by the provision of training
and specialist advice where required.
Safeguarding Children and Vulnerable Adults
The practice is committed to safeguarding
children and vulnerable adults throughout the organisation. As a member of the
trust there is a duty to assist in protecting patients and their families from
any harm when they are vulnerable. The post holder will always endeavour to
uphold the rights of children and young people in accordance with the UN
convention Rights of a Child.
Personal Qualities and Attributes (essential)
Good interpersonal skills.
Good organisational skills planning and
prioritisation. Good team worker.
Shows high ethical integrity understands
confidentiality.
Respectful of diversity and the different life
choices made by individuals.
Personalised approach to the needs of
individuals. Shows attention to detail when required. Understands the
importance of compliance with best practice care pathways.
Ability to recognise and work within limits of
competence and seek advice when needed Commitment to working with people who
are disadvantaged by adverse circumstances Strong interest in safeguarding.
Training, Qualifications& Work Experience (essential)
Experience of working in the health or care
sector.
Experience of direct contact with
patients/service users and their carers or families.
Experience of coordinating meetings.
Experience of introducing and training on the
use of new procedures and protocols.
Experience of using electronic health or care
records.
Experience of working in Primary Care.
Experience of clinical terminology and coding.
Experience of working with EMIS and Docman
Training, Qualifications& Work Experience (desirable)
Experience of working within a
multi-professional team. Experience of safeguarding in any capacity (work or
voluntary).
Skills and Competencies
Creation of reports using Microsoft Word.
Presenting information using Microsoft
PowerPoint.
Displaying numerical or graphical information
using Microsoft Excel.
Creating a chronology of events from a health or
care record based on a protocol.
Identifying risk factors from a clinical or care
record based on a protocol.
Skills and Competencies (desirable)
Auditing adherence of colleagues to
organisational policies and procedures.
Other Requirements
Meets DBS reference standards and criminal
record checks
Access to own transport and ability to travel
across the locality on a regular basis
Appropriate emotional resilience given the
nature of the role.
Able to use a keyboard and VDU for sustained
periods as required by the role.
