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Hanham Health

Reception Lead

The closing date is 26 February 2026

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Job summary

This role is full time, 37.5 hours per week based at Hanham Health Surgery

We offer 25 days annual leave, plus bank holidays, are paying £15 per hour for the role of Lead Receptionist.

The Lead Receptionist role will lead and supervise the reception services from a strategic and operational perspective. The ideal candidate would possess previous experience in supervising a team, has extensive knowledge of reception and signposting and has worked in a busy practice.

Main duties of the job

  • The position is suitable for someone who can work on their own initiative, problem solve effectively, be self-sufficient and manage their own workload effectively with minimal supervision
  • Support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of the lead.
  • Oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
  • Suggest ideas or changes that will continually enhance the performance of the reception team.
  • Ensure that the reception area is always staffed to provide continual cover and access.
  • Highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to always ensure adequate staffing.
  • Ensure that all requests are monitored to avoid duplication of work, so that only urgent online requests are forwarded to the triage team.
  • Define, delegate and monitor all reception teamwork in response to changing practice needs.
  • Undertake other ad-hoc work as and when required under the guidance of the Practice Manager.

About us

About Hanham Health

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with other branches in Almondsbury and Pilning. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Details

Date posted

05 February 2026

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0695-26-0001

Job locations

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Hanham Health

192 High Street

Oldland Common

Bristol

BS30 9QQ


Job description

Job responsibilities

General Requirements

  • To provide cover for members of the reception team during sickness, holidays and training.
To monitor on a daily basis the number of tasks outstanding on EMISWeb and alert the Practice Manager if there is a significant increase and extra resource is required to bring these to an acceptable level.

  • Monitoring and recording of Reception Staff absence using RotaMaster
  • Ensure that all Reception Staff complete Mandatory Training.
  • To organise monthly Reception Meetings, including booking an appropriate room, producing the agenda and sending our electronic invitations. To attend other meetings as required including In-house PLT & Practice Clinical Meetings.
  • Ensure that any relevant learning events that relate to the reception team and patient service are recorded.
  • Produce working rotas for the reception team.
  • Identify additional income opportunities for the practice.
  • Support the reception team to encourage patients to sign up for Online access.

Job description

Job responsibilities

General Requirements

  • To provide cover for members of the reception team during sickness, holidays and training.
To monitor on a daily basis the number of tasks outstanding on EMISWeb and alert the Practice Manager if there is a significant increase and extra resource is required to bring these to an acceptable level.

  • Monitoring and recording of Reception Staff absence using RotaMaster
  • Ensure that all Reception Staff complete Mandatory Training.
  • To organise monthly Reception Meetings, including booking an appropriate room, producing the agenda and sending our electronic invitations. To attend other meetings as required including In-house PLT & Practice Clinical Meetings.
  • Ensure that any relevant learning events that relate to the reception team and patient service are recorded.
  • Produce working rotas for the reception team.
  • Identify additional income opportunities for the practice.
  • Support the reception team to encourage patients to sign up for Online access.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Experience

Essential

  • Practical experience of working with others,
  • Experience of using own initiative/multi-tasking,
  • Experience of excellent customer service & liaison,
  • Excellent communication skills (Written and Oral),
  • Time management and the ability to work to deadlines
  • Interpersonal skills,
  • Performing under pressure/ ability to remain calm, controlled and professional,
  • Adaptability,
  • Ability to make yourself compatible within the team, and work effectively as a team member,
  • Self-motivated/resourceful/ability to take initiative,
  • Flexibility/available to work flexible hours demanded by the job,
  • Confidentiality, integrity and honesty.

Desirable

  • Experience of working within a General Practice Reception environment,
  • Negotiation and conflict management,
  • Problem solving skills,
  • Planning and organising,
  • An understanding of a General Practice Reception environment,
  • EmisWeb (computerised medical records system).
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Experience

Essential

  • Practical experience of working with others,
  • Experience of using own initiative/multi-tasking,
  • Experience of excellent customer service & liaison,
  • Excellent communication skills (Written and Oral),
  • Time management and the ability to work to deadlines
  • Interpersonal skills,
  • Performing under pressure/ ability to remain calm, controlled and professional,
  • Adaptability,
  • Ability to make yourself compatible within the team, and work effectively as a team member,
  • Self-motivated/resourceful/ability to take initiative,
  • Flexibility/available to work flexible hours demanded by the job,
  • Confidentiality, integrity and honesty.

Desirable

  • Experience of working within a General Practice Reception environment,
  • Negotiation and conflict management,
  • Problem solving skills,
  • Planning and organising,
  • An understanding of a General Practice Reception environment,
  • EmisWeb (computerised medical records system).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Management Assistant

Nicola Hudson

nicola.hudson12@nhs.net

Details

Date posted

05 February 2026

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0695-26-0001

Job locations

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Hanham Health

192 High Street

Oldland Common

Bristol

BS30 9QQ


Supporting documents

Privacy notice

Hanham Health's privacy notice (opens in a new tab)