RECEPTIONIST / ADMINISTRATOR

Job summary

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the well being of our team, and hold regular team meetings, 1-2-1 support, training and development opportunities.

Main duties of the job

As part of our Reception Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

• Telephone Support answer and deal with patient calls.
• IT EMIS, NHS Mail, Anima - dealing with patients requests submitted electronically.
• Front desk Greeting patients and consulting with members of the practice team.
• Administration
• Filing of patient notes and updates as necessary e.g. change of address.
• Photocopy as requested.
• Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
• Processing post and other correspondence efficiently and promptly
• Provide test results to patients.
• Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
• Answer and ensure all calls are answered professionally.
• Registration of new patients.
• Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

About us

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire this role is predominantly based at our Pilning Surgery with potential to work at Almondsbury Surgery.

We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

Pay: £12.60 per hour

Expected hours: 20 per week

Monday 7.45-12.45

Tuesday 13.30-18.30

Wednesday 13.30-18.30

Friday (alternate weeks) 7.45-12.45 / 13.30-18.30

Benefits:

Bereavement leave

Company pension

Cycle to work scheme

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

On-site parking

Sick pay

Store discount

Schedule: Monday to Friday

Work Location: In person. Based predominately at Pilning, with potential need to work from Almondsbury

Employer details

Employer name

Hanham Health

Address

Pilning Surgery

Northwick Road

Pilning

Bristol

BS354JF

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

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Employer details

Employer name

Hanham Health

Address

Pilning Surgery

Northwick Road

Pilning

Bristol

BS354JF

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

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