Job summary
Hanham Health is seeking to recruit a Medical Administrator to provide a high-quality support service at the GP Practice based at the MOD
Abbey Wood site in Filton.
This is an exciting opportunity to join our small, patient
centred team, providing Primary Healthcare and Occupational Health support to
military personnel.
You will work 32 hours over 4 days.
Main duties of the job
You will be an ambassador for the Practice offering a
professional and caring welcome to patients and visitors, assisting and
signposting them in person.
You will provide admin support to the clinical staff and work closely
with all members of the MOD team.
Our ideal candidate will be able to prioritise activities,
working in a calm, organised and methodical way, within a busy environment.
There will be opportunity for further training and the
chance to get involved in our patient health promotions.
This role includes access to highly sensitive information
and you must conduct your work with the strictest confidence and comply with
information governance, data protection and record keeping policies at all
times.
Previous experience of working in GP Practice is not
essential as full training will be offered. You just need to have a passion for
providing an exceptional customer service.
About us
Hanham Health is a large forward thinking GP practice in
South Gloucestershire operating over several sites.
We offer a high standard of service to our patients and
embrace different ways of working with new initiatives and quality
improvements.
The Abbey Wood team are a quality-driven, friendly,
supportive and innovative Practice. We have long been involved in the career
development of our team members.
Job description
Job responsibilities
Key tasks
- Support and help military patients with all requests and queries in a timely manner, while
keeping patient records and data confidential.
- Provide admin support to the clinical team.
- Manage the e-referral system and hospitals referral database including checking for rejected referrals
and advice and guidance.
- Process post and emails.
- Send prescriptions to nominated pharmacies.
- Liaise with
other military Service providers and non-Service establishments in the UK and
overseas.
- Comply with
practice procedures and protocols in accordance with Defence Primary Healthcare
policies.
- Coach and mentor new members of admin and reception staff.
- Work collaboratively with the military joint service admin unit and
senior personnel.
- Attend and
contribute to staff meetings including governance and assurance.
Roles and responsibilities
- Model mutually
agreed team standards.
- Be aware of
Health and Safety procedures/Risk Management. Understand and adhere to the
Infection Prevention Control guidelines
- Remain up to
date with Defence Primary Healthcare mandatory training.
- Understand and
apply patient confidentiality and information Governance.
- Disseminate
information about the practice.
Qualities and Experience
- Excellent interpersonal and communication skills.
- Use initiative within clear boundaries, seeking advice from more senior
members of staff whenever necessary.
- Prioritise and organise own work.
- Embrace change and contribute to quality and improvement.
- Ability to work to deadlines.
- Be committed to
professional development and committed to training and education.
- Willingness to provide support and cover to colleagues in times of
absence and annual leave.
Requires continuous
DBS and MOD security clearance.
Job description
Job responsibilities
Key tasks
- Support and help military patients with all requests and queries in a timely manner, while
keeping patient records and data confidential.
- Provide admin support to the clinical team.
- Manage the e-referral system and hospitals referral database including checking for rejected referrals
and advice and guidance.
- Process post and emails.
- Send prescriptions to nominated pharmacies.
- Liaise with
other military Service providers and non-Service establishments in the UK and
overseas.
- Comply with
practice procedures and protocols in accordance with Defence Primary Healthcare
policies.
- Coach and mentor new members of admin and reception staff.
- Work collaboratively with the military joint service admin unit and
senior personnel.
- Attend and
contribute to staff meetings including governance and assurance.
Roles and responsibilities
- Model mutually
agreed team standards.
- Be aware of
Health and Safety procedures/Risk Management. Understand and adhere to the
Infection Prevention Control guidelines
- Remain up to
date with Defence Primary Healthcare mandatory training.
- Understand and
apply patient confidentiality and information Governance.
- Disseminate
information about the practice.
Qualities and Experience
- Excellent interpersonal and communication skills.
- Use initiative within clear boundaries, seeking advice from more senior
members of staff whenever necessary.
- Prioritise and organise own work.
- Embrace change and contribute to quality and improvement.
- Ability to work to deadlines.
- Be committed to
professional development and committed to training and education.
- Willingness to provide support and cover to colleagues in times of
absence and annual leave.
Requires continuous
DBS and MOD security clearance.
Person Specification
Experience
Essential
- You can provide evidence of your passion to deliver an exceptional customer service.
- You have experience of working as part of a team.
Desirable
- Previous experience of working within the GP practice is not essential.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- You can provide evidence of your passion to deliver an exceptional customer service.
- You have experience of working as part of a team.
Desirable
- Previous experience of working within the GP practice is not essential.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
