Job summary
We
are looking for an enthusiastic and flexible Administration Team Leader to join
our busy but friendly GP surgery.Hanham Health is a large,
forward-thinking GP practice in South Gloucestershire operating over two sites
(Hanham Surgery and Oldland Surgery) with a third branch surgery in
Almondsbury. We offer a high standard of service to our patients and embrace
different ways of working and new initiatives.We
invest heavily in our team members and training opportunities are encouraged.
Our Core Benefits include:
- 30 days of Annual
Leave plus bank holidays (this will be pro-rated for part-time employees). The
exact individual holiday entitlement will be shared in a document from your
manager if you are successful.
- NHS Pension
Scheme
-
Continuous
Professional Development opportunities.
A prioritisation on
the wellbeing of our staff. For instance, Hanham Health offer comprehensive
support through initiatives such as our Employee Assistance Programme, which
provides confidential counselling and resources.
Main duties of the job
The
Administration Team Leader will:
- Manage
the general medical administration and medical summarisation teams to ensure
high performance, smooth running and productivity.
- Provide
administrative support to the Practice Management Team.
- Line-manage
the administrative team, including recruitment, completing performance
appraisals, absence management, performance management, disciplinary and
grievance-handling.
- Manage
and deploy staff resources to ensure that deadlines and targets are met within
agreed timescales.
- Ensure
that all targets for the team are reached.
- Provide reports on performance to the
Operational Services Manager as appropriate.
About us
Hanham Health is a large,
forward-thinking GP practice in South Gloucestershire operating over two sites
(Hanham Surgery and Oldland Surgery) with a third branch surgery in
Almondsbury. We offer a high standard of service to our patients and embrace
different ways of working and new initiatives.We
invest heavily in our team members and training opportunities are encouraged.
Job description
Job responsibilities
Staff
Management
- Supervise
the repeat prescribing service.
- Supervise
the scanning and summarising team.
- Ensure
adequate administrative staffing to maintain service levels.
- Provide
induction training for new staff.
- Ensure
Practice policies are followed and accurate records are kept with particular
reference to: patient registration, repeat prescriptions, filing systems,
births and deaths.
- Supervise
the appropriate processing of safeguarding reports, discharge reports, patient
registrations and address changes, out-of-hours reports.
Information
- Work
with the management team to ensure internal communication systems are running.
- Act
as a central source of information with regard to any aspect of the Practices
medical administration procedures.
- Ensure
that all Data Protection requirements are adhered to.
Job description
Job responsibilities
Staff
Management
- Supervise
the repeat prescribing service.
- Supervise
the scanning and summarising team.
- Ensure
adequate administrative staffing to maintain service levels.
- Provide
induction training for new staff.
- Ensure
Practice policies are followed and accurate records are kept with particular
reference to: patient registration, repeat prescriptions, filing systems,
births and deaths.
- Supervise
the appropriate processing of safeguarding reports, discharge reports, patient
registrations and address changes, out-of-hours reports.
Information
- Work
with the management team to ensure internal communication systems are running.
- Act
as a central source of information with regard to any aspect of the Practices
medical administration procedures.
- Ensure
that all Data Protection requirements are adhered to.
Person Specification
Qualifications
Essential
- Excellent knowledge of EMIS Web and Microsoft Office (Excel, Word and Outlook)
Experience
Essential
- Ability to manage staff.
-
- Ability to set clear targets and specified standards of work and to appropriately performance manage staff.
-
- Good verbal and written communication skills.
-
- Excellent organisational skills.
-
- Proven ability to make logical decisions.
-
- Ability to work unsupervised and use initiative.
-
- Ability to work well in a group, and chair team meetings.
Personal Qualities
Essential
- Able to deal with people in a caring, courteous, and professional manner.
-
- Flexibility in approach, and the ability to adapt to changing circumstances or unforeseen events
Person Specification
Qualifications
Essential
- Excellent knowledge of EMIS Web and Microsoft Office (Excel, Word and Outlook)
Experience
Essential
- Ability to manage staff.
-
- Ability to set clear targets and specified standards of work and to appropriately performance manage staff.
-
- Good verbal and written communication skills.
-
- Excellent organisational skills.
-
- Proven ability to make logical decisions.
-
- Ability to work unsupervised and use initiative.
-
- Ability to work well in a group, and chair team meetings.
Personal Qualities
Essential
- Able to deal with people in a caring, courteous, and professional manner.
-
- Flexibility in approach, and the ability to adapt to changing circumstances or unforeseen events
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
