Hanham Health

Vasectomy Service Lead

Information:

This job is now closed

Job summary

The role of the Vasectomy Service Lead is to deliver high quality services to patients referred into Hanham Vasectomy Service (HVS) in accordance with the HVS policy, national clinical guidance, and service specifications.

The role will support a wider team in the delivery of a high standard, compliant and sustainable vasectomy service to patients within the Bristol, North Somerset and South Gloucestershire (BNSSG) area. This will be in accordance with the service specification and contractual obligations set out by BNSSG Integrated Commissioning Board (BNSSG ICB).

The success of this role relies on:

  • Maintaining a safe and effective service
  • Achieving high levels of patient satisfaction
  • Ensuring excellent standards of patient safety and care
  • Meeting standards and targets set as Key Performance Indicators
  • Reviewing and improving the service through audit, incident reporting, patient engagement, peer mentoring, supervision, and training

Reporting to the Hanham Health Management Team, the post holder will lead the team of HCAs/Counsellors and work to support the Surgeons and Locums in the provision of a safe, effective, and reliable service.

Main duties of the job

The Clinical Governance role involves arranging quarterly governance meetings, collating audit data and patient feedback, coordinating service improvement projects, and ensuring CQC compliance.

Operational duties include processing referrals, booking appointments using EMISWeb, providing patient support, arranging post-vasectomy testing, and managing patient discharge.

Additional responsibilities encompass ordering consumables, reporting service activity, managing weekly rotas, maintaining the HVS website, and handling general patient and stakeholder queries. The role also involves leading a team to ensure reliable service delivery, conducting audits, participating in governance initiatives, and providing various administrative supports.

About us

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with a third branch surgery in Almondsbury. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Details

Date posted

20 May 2024

Pay scheme

Other

Salary

£14.02 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0695-24-0013

Job locations

Oldland Surgery

192 High Street

Oldland Common

Bristol

BS30 9QQ


Hanham Surgery

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Almondsbury Surgery

Sundays Hill

Almondsbury

Bristol

BS32 4DS


Job description

Job responsibilities

Clinical Governance

Arranging quarterly clinical governance meetings, collating clinical audit data and patient feedback

Arranging and the co-ordinating service improvement projects.

Ensuring we are CQC compliant, including: ensuring our policies are updated and accessible, staff are up-to-date with their required accreditation and statutory and mandatory training, infection control procedures are reviewed

Operational/Administrative

Checking and processing referrals received from BNSSG GP Practices

Booking patient appointments for pre-vasectomy counselling and operative procedures using EMISWeb electronic patient record system

Providing telephone and email support to our patients

Arranging post-vasectomy semen testing and completing the patient discharge processes

Co-ordinating the ordering and delivery of consumables and sterile surgical equipment

Reporting monthly service activity to the ICB for service delivery payments

Co-ordinating the weekly rotas and manage all holiday requests and unanticipated absences to ensure continuous service delivery.

Management of the HVS website

Referrals

Check, accept and process referrals via EMIS Managed Referrals

Manually accept and process referrals received via alternative pathways.

Reject any referrals that are incomplete or dont meet criteria.

Appointment Provision & Booking

Conduct all administrative activity relating to appointment booking.

Assist patients with any necessary appointment changes or general queries.

Add, cancel, and rearrange Counselling and Procedure clinics as required.

Post Vasectomy Testing Activity

Process the administration of all post vasectomy testing, including 16-week tests, 20-week tests, repeat testing and warm sample testing where required.

Discharge patients from the service once a satisfactory test result has been confirmed by the clinician, or where the patient has failed to respond to requests to submit their sample for testing.

General

Answer queries from patients, referring Practices and any other stakeholders via telephone, SMS & email.

Lead the team of HCAs/Counsellors to ensure the provision of a regular, reliable, safe and effective service.

Collate and report all monthly activity and performance data.

Raise and reconcile monthly invoices.

Co-ordinate the ordering and delivery of all clinical equipment and consumables for the various sites

Conduct regular audits relating to all element of the service.

Take an active role in clinical governance, incident review, patient engagement and service improvement groups, projects, and initiatives.

Provide ad hoc administrative support, information, correspondence or reports as required.

Further information about Hanham Health and Hanham Vasectomy Service can be found at:

www.hanhamhealth.co.uk and www.hanhamvasectomyservice.co.uk

Job description

Job responsibilities

Clinical Governance

Arranging quarterly clinical governance meetings, collating clinical audit data and patient feedback

Arranging and the co-ordinating service improvement projects.

Ensuring we are CQC compliant, including: ensuring our policies are updated and accessible, staff are up-to-date with their required accreditation and statutory and mandatory training, infection control procedures are reviewed

Operational/Administrative

Checking and processing referrals received from BNSSG GP Practices

Booking patient appointments for pre-vasectomy counselling and operative procedures using EMISWeb electronic patient record system

Providing telephone and email support to our patients

Arranging post-vasectomy semen testing and completing the patient discharge processes

Co-ordinating the ordering and delivery of consumables and sterile surgical equipment

Reporting monthly service activity to the ICB for service delivery payments

Co-ordinating the weekly rotas and manage all holiday requests and unanticipated absences to ensure continuous service delivery.

Management of the HVS website

Referrals

Check, accept and process referrals via EMIS Managed Referrals

Manually accept and process referrals received via alternative pathways.

Reject any referrals that are incomplete or dont meet criteria.

Appointment Provision & Booking

Conduct all administrative activity relating to appointment booking.

Assist patients with any necessary appointment changes or general queries.

Add, cancel, and rearrange Counselling and Procedure clinics as required.

Post Vasectomy Testing Activity

Process the administration of all post vasectomy testing, including 16-week tests, 20-week tests, repeat testing and warm sample testing where required.

Discharge patients from the service once a satisfactory test result has been confirmed by the clinician, or where the patient has failed to respond to requests to submit their sample for testing.

General

Answer queries from patients, referring Practices and any other stakeholders via telephone, SMS & email.

Lead the team of HCAs/Counsellors to ensure the provision of a regular, reliable, safe and effective service.

Collate and report all monthly activity and performance data.

Raise and reconcile monthly invoices.

Co-ordinate the ordering and delivery of all clinical equipment and consumables for the various sites

Conduct regular audits relating to all element of the service.

Take an active role in clinical governance, incident review, patient engagement and service improvement groups, projects, and initiatives.

Provide ad hoc administrative support, information, correspondence or reports as required.

Further information about Hanham Health and Hanham Vasectomy Service can be found at:

www.hanhamhealth.co.uk and www.hanhamvasectomyservice.co.uk

Person Specification

Experience

Essential

  • Experience of working in a healthcare setting
  • Experience of working directly with patients / clients
  • Experience of Patient Administration
  • Experience of working with doctors, consultants, surgeons or similar healthcare professionals

Desirable

  • Previous experience of working within a primary care setting
  • Previous experience of working within sexual health services
  • Previous experience of leading a team
  • Audit

Knowledge, Skills, and Attributes

Essential

  • Strong clinical understanding
  • Excellent interpersonal and communication skills
  • Clear passion for excellent patient care and safety
  • Excellent medical administration skills
  • Ability to organise and prioritise own workload

Desirable

  • Knowledge of the vasectomy procedure, possible complications, and alternative options
  • EMIS Web knowledge
  • Demonstrable Leadership skills
  • Ability to train others effectively

Special Requirements

Essential

  • Full UK driving licence

Qualifications

Essential

  • GCSE English and Maths (or equivalent) at Grade C/5 or above.

Desirable

  • BTEC or NVQ in Health & Social Care
  • BTEC or NVQ in Administration/Leadership
Person Specification

Experience

Essential

  • Experience of working in a healthcare setting
  • Experience of working directly with patients / clients
  • Experience of Patient Administration
  • Experience of working with doctors, consultants, surgeons or similar healthcare professionals

Desirable

  • Previous experience of working within a primary care setting
  • Previous experience of working within sexual health services
  • Previous experience of leading a team
  • Audit

Knowledge, Skills, and Attributes

Essential

  • Strong clinical understanding
  • Excellent interpersonal and communication skills
  • Clear passion for excellent patient care and safety
  • Excellent medical administration skills
  • Ability to organise and prioritise own workload

Desirable

  • Knowledge of the vasectomy procedure, possible complications, and alternative options
  • EMIS Web knowledge
  • Demonstrable Leadership skills
  • Ability to train others effectively

Special Requirements

Essential

  • Full UK driving licence

Qualifications

Essential

  • GCSE English and Maths (or equivalent) at Grade C/5 or above.

Desirable

  • BTEC or NVQ in Health & Social Care
  • BTEC or NVQ in Administration/Leadership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hanham Health

Address

Oldland Surgery

192 High Street

Oldland Common

Bristol

BS30 9QQ


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer details

Employer name

Hanham Health

Address

Oldland Surgery

192 High Street

Oldland Common

Bristol

BS30 9QQ


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR trainee

Elly Veale

elly.veale@nhs.net

Details

Date posted

20 May 2024

Pay scheme

Other

Salary

£14.02 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0695-24-0013

Job locations

Oldland Surgery

192 High Street

Oldland Common

Bristol

BS30 9QQ


Hanham Surgery

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Almondsbury Surgery

Sundays Hill

Almondsbury

Bristol

BS32 4DS


Supporting documents

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