Job summary
Hanham Health are looking for an enthusiastic candidate to join our Secretarial team following retirement of the current post holder.
The post is part time (15 hours per week) and will be based predominantly at our Oldland Common Surgery - working days to be discussed.
Working as part of our Secretarial Team, you will be involved in all secretarial duties for the practice, including the processing of patient referrals following BNSSG referral pathways, audio typing, answering queries, handling confidential correspondence and assisting patients and our team of GPs with any referral queries
Main duties of the job
Job responsibilities
- To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
- To assist the clinicians with any clerical and administrative duties.
- To use referral pathway software as required including Remedy and eReferrals.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries in a polite and professional manner.
- To maintain the computer clinical system (EMIS) in an accurate and secure manner.
- To assist with the gathering of statistics and information when required
- To provide cover for members of the secretarial team during periods of sickness and annual leave. Also assist with cover in other departments (for example Reception as required).
- To Assist in the resolution of any informal complaints as required.
- To receive and dispatch mail and maintain a pending system as needed.
- Any other duties as reasonably requested
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
About us
Hanham Healthis a large forward thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with a third branch surgery in Almondsbury.
We offer a high standard of service to our patients and embrace different ways of working and new initiatives.
We are a quality-driven, friendly, and innovative Practice and have long been involved in the career development of our team.
Job description
Job responsibilities
Job responsibilities
- To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
- To assist the clinicians with any clerical and administrative duties.
- To use referral pathway software as required including Remedy and eReferrals.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries in a polite and professional manner.
- To maintain the computer clinical system (EMIS) in an accurate and secure manner.
- To assist with the gathering of statistics and information when required
- To provide cover for members of the secretarial team during periods of sickness and annual leave. Also assist with cover in other departments (for example Reception as required).
- To Assist in the resolution of any informal complaints as required.
- To receive and dispatch mail and maintain a pending system as needed.
- Any other duties as reasonably requested
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
Job description
Job responsibilities
Job responsibilities
- To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
- To assist the clinicians with any clerical and administrative duties.
- To use referral pathway software as required including Remedy and eReferrals.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries in a polite and professional manner.
- To maintain the computer clinical system (EMIS) in an accurate and secure manner.
- To assist with the gathering of statistics and information when required
- To provide cover for members of the secretarial team during periods of sickness and annual leave. Also assist with cover in other departments (for example Reception as required).
- To Assist in the resolution of any informal complaints as required.
- To receive and dispatch mail and maintain a pending system as needed.
- Any other duties as reasonably requested
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative, typing and office duties
- Excellent and accurate audio typing skills
Desirable
- Experience of working in Primary care or an alternative healthcare setting
- Knowledge of Emis and BNSSG referral pathways
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified in secretarial skills
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative, typing and office duties
- Excellent and accurate audio typing skills
Desirable
- Experience of working in Primary care or an alternative healthcare setting
- Knowledge of Emis and BNSSG referral pathways
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified in secretarial skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
