Medical Administrator

Job description

Job responsibilities

The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and teams within the practice

To communicate effectively with patients / carers regarding appointment and treatment related matters

The post-holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the practice.

Job Responsibilities:

To provide secretarial support within the practice

To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner

To attend meetings and take minutes as required

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries

To assist with the gathering of statistics and information when required

Monitor daily tasks and complete tasks as required

To type correspondence or other documents on behalf of the clinicians and managers

To provide cover for members of the secretarial team during periods of sickness and annual leave

To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate

To liaise with other services (clinical and administrative) and practices and take action where appropriate

Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters.

To undertake referral processing for Patients attending the practice.

Oversee workflow, code and distribute as necessary.

Monitoring 2WW referrals ensuring RTT is achieved.

To co-ordinate medical reports and private letter requests.

Person Specification

Qualifications

Essential

• Previous Medical Administrative/Secretarial or PA experience
• IT literate
• Excellent oral and written communication skills
• Experience of Microsoft Office software
• An understanding and adherence to strict confidentiality
• Ability to work without direct supervision
• Ability to work as part of an integrated multi-disciplinary team
• Pleasant and articulate
• Able to work under pressure
• Ability to prioritise work to meet tight deadlines
• Appreciation of equal opportunities issues i.e. minority groups

Desirable

• Formal Customer Service
• Experience of EMISWEB
• Experience of working in NHS general practice/NHS
• Experience of telephone switchboard operation
• Experience of dealing with the public/patients
• Knowledge of medical terminology
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
• Professional Telephone Etiquette

Experience

Essential

• Experience of EMIS WEB, Microsoft office

Desirable

• Experience of working in primary care & working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sina Health Centre

Address

Sina Health Centre

230 Coppice Farm Way

Willenhall

West Midlands

WV12 5XZ

Employer's website

https://www.sinahealthcentre.nhs.uk/ (Opens in a new tab)