Job summary
We are searching for a forward-thinking Operations Manager to join our established and passionate General Practice team. This is an exciting opportunity for someone to guide and improve the practice through the up coming changes within General Practice. We are looking for someone to provide leadership and promote our organisations values to enable the practice to meet its agreed aims and provide the best quality care for our patients. The successful candidate will provide operational oversight to ensure the smooth, efficient and safe running of the practice. Working effectively with the Partners they will be involved in effective decision making, strategic planning and enable a profitable supportive working environment.
Main duties of the job
Exceptional leadership and people management skills
Excellent communication skills with partners, staff, patients and colleagues both internally and externally
IT skills, ideally using EMIS Web.
Operational and strategic management skills, preferably in the NHS.
Strong HR skills with knowledge of current employment legislation.
Health care governance experience at managerial level
Self-motivated, organised and able to manage, motivate and develop a team.
Experience in general practice finance
About us
The successful candidate will be joining a fantastic team, which includes 4 GP Partners, a salaried GP, a well-established nursing team, clinical pharmacist, pharmacy technician, physiotherapist and mental health nurse, along with a strong administrative support team.
We are proud to have formed very strong links with our Primary Care Network and often work collaboratively with other practices across Widnes. In addition, we have close integration ways of working with our GP Federation, which enables us to deliver a broad and extensive range of services for our patients.
We are looking for a candidate to support and drive implementation of the Partners vision, objectives and aims for the practice We are a PMS practice with list size of 8300 patients, with Good rated achievement in CQC.
Job description
Job responsibilities
Key Responsibilities of a Practice Manager at The Beeches Medical Centre Management and Supervision. Oversee and supervise administrative staff, including medical secretaries, receptionists, and other support personnel, integral leader to the management of clinical teams with partners. Financial Management. Practice budgets, billing, payroll, and ensure the practice's financial sustainability. Operational Management. Manage daily operations, including appointment scheduling, patient records, inventory, and IT systems. Compliance and Regulations. Ensure compliance with health and safety regulations, industry standards, and NHS contractual obligations. Business Planning and Development. Support the delivery and implement business plans to improve the practice's efficiency, profitability, and patient experience from partners vision.
Staff Development and Culture. Train and develop non-clinical staff to ensure they are equipped with the necessary skills and knowledge. Maintaining effective staff appraisal processes
Responsible for all elements of team performance management
Ensuring complete compliance to all HR legislation
Ensuring all staff have the appropriate level of training to enable them to carry out their roles effectively.
Support clinical teams CPD goals. Patient Access and Care. Oversee and manage appointment systems to ensure timely and effective patient access to care. Support PPG engagement at the practice.
Job description
Job responsibilities
Key Responsibilities of a Practice Manager at The Beeches Medical Centre Management and Supervision. Oversee and supervise administrative staff, including medical secretaries, receptionists, and other support personnel, integral leader to the management of clinical teams with partners. Financial Management. Practice budgets, billing, payroll, and ensure the practice's financial sustainability. Operational Management. Manage daily operations, including appointment scheduling, patient records, inventory, and IT systems. Compliance and Regulations. Ensure compliance with health and safety regulations, industry standards, and NHS contractual obligations. Business Planning and Development. Support the delivery and implement business plans to improve the practice's efficiency, profitability, and patient experience from partners vision.
Staff Development and Culture. Train and develop non-clinical staff to ensure they are equipped with the necessary skills and knowledge. Maintaining effective staff appraisal processes
Responsible for all elements of team performance management
Ensuring complete compliance to all HR legislation
Ensuring all staff have the appropriate level of training to enable them to carry out their roles effectively.
Support clinical teams CPD goals. Patient Access and Care. Oversee and manage appointment systems to ensure timely and effective patient access to care. Support PPG engagement at the practice.
Person Specification
Qualifications
Essential
- Essential
- Previous Management Experience.
- Knowledge of employment laws, health and safety legislation and risk assessments.
- Knowledge of recruitment, staff training and staff motivation.
- Knowledge of NHS Estates
- Experience of complex administration and record keeping in an office environment.
- Ability to learn and understand new software and administrative procedures.
- Knowledge of bookkeeping
- Knowledge of practice invoicing and payment systems.
- Experience in PAYE/NIC and pension management.
- Solutions focused management culture Desirable
- Evidence of job stability.
- Evidence of self-directed learning or development.
- Car driver/clean licence.
- Experience of Primary care work. Qualifications Essential
- Appropriate management qualification, and a proven experience of
- motivating people. Experience of working in the NHS/general practice
- experience can be an advantage.
- GCSE Grade A/B or equivalent in English and Maths Desirable
- Experience
Desirable
- Desirable
- Evidence of job stability.
- Evidence of self-directed learning or development.
- Car driver/clean licence.
- Experience of Primary care work. Qualifications Essential
Person Specification
Qualifications
Essential
- Essential
- Previous Management Experience.
- Knowledge of employment laws, health and safety legislation and risk assessments.
- Knowledge of recruitment, staff training and staff motivation.
- Knowledge of NHS Estates
- Experience of complex administration and record keeping in an office environment.
- Ability to learn and understand new software and administrative procedures.
- Knowledge of bookkeeping
- Knowledge of practice invoicing and payment systems.
- Experience in PAYE/NIC and pension management.
- Solutions focused management culture Desirable
- Evidence of job stability.
- Evidence of self-directed learning or development.
- Car driver/clean licence.
- Experience of Primary care work. Qualifications Essential
- Appropriate management qualification, and a proven experience of
- motivating people. Experience of working in the NHS/general practice
- experience can be an advantage.
- GCSE Grade A/B or equivalent in English and Maths Desirable
- Experience
Desirable
- Desirable
- Evidence of job stability.
- Evidence of self-directed learning or development.
- Car driver/clean licence.
- Experience of Primary care work. Qualifications Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.