Job responsibilities
Job Summary: We are seeking individuals who are friendly, approachable
and confident in speaking with people either over the telephone or face to
face, a good standard IT knowledge as well as being able to use own initiative and work in a calm and organised manner.
We require staff to be flexible with hours and be able to undertake extra hours at times when we have staff shortages due to annual leave or sickness absence.
Job Responsibilities:
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the practice.
- Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
- Action
internal communication/tasks from all medical professionals in a timely
manner dependant on their urgency.
- Ensure
completion of personal workload or escalation outstanding items to
appropriate colleague prior to end of shift.
- Contribute
to the practice QOF achievement by liaising with patients to capture
missing information (smoking status for example) and ensuring appointments
are made for outstanding recalls.
- Follow
existing practice protocols for patients with no prior appointment but who
need urgent consultation to ensure appropriate escalation and management.
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
- Enter
requests for home visits, ensuring careful recording of all relevant
details and where necessary refer to on-call doctor.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Effective
communication with patients on all levels and via different mediums.
- Ensure
timely and accurate recording of patient data onto system one.
- Support
the GPs, patients and Pharmacists in the issuing of prescriptions for
authorisation.
- Premises: Open
up premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients. When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
- Undertake
any other additional duties appropriate to the post as requested by the Front
of House/Practice Managers.
Health & Safety:
Under the Health & Safety at
Work Act 1974 it is the responsibility of the individual employees at every
level to take care of their own health and safety at work and that of others
who may be affected by their acts at work.
This includes co-operating with management in complying with health and
safety obligations particularly by reporting promptly any defects, risks or
potential hazards.
Fire Procedure:
The post holder must adhere to the
current Fire Policy which includes attending training sessions as required.
Equal Opportunities:
The partnership has policies
covering equal opportunities and harassment.
These policies are accepted as good practice. The aim is to ensure that no colleagues,
potential employees, patients or clients are harassed or receive less
favourable treatment on the grounds of disability, age, sex, sexual
orientation, marital status, colour, religion or ethnic/national origin.
Confidentiality:
The post holder must not, either
during employment with the partnership or afterwards, disclose any information of
a confidential nature relating to the business carried out by the partnership,
its associated companies, suppliers or patients except to officials and
partners whose duty it is to know such information, or make use of any
financial or business secrets of the practice.
A copy of the partnerships policy on confidentiality will be handed out
with the contract of employment.
Equality
and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
- Participation in an annual PADR
reviews, Information Governance Training etc.
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Communication:
The post-holder should recognise the importance of
effective communication within the team and will strive to:
- Communicate effectively with all
team members;
- Communicate effectively with
patients and carers;
- Communicate effectively with
other organisations;
- Recognise peoples needs for
alternative methods of communication and respond accordingly, in line with
the Practice Accessible Information Standard.
Contribution
to the implementation of services:
The
post-holder will:
- Apply practice policies,
standards and guidance;
- Discuss with other members of
the team how the policies, standards and guidelines will affect own work;
- Participate in audit where
appropriate.
Note: This job description outlines the
main duties and responsibilities of the position and is designed for the
benefit of both the post holder and Scartho Medical Centre in understanding the
prime functions of the post. It should
not be regarded as exclusive nor exhaustive as there may be other duties and
responsibilities associated with and covered by the grading of the post.