Medical Receptionist

Lea Vale Medical Practice

Information:

This job is now closed

Job summary

Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our Ampthill branch surgery. This is an exciting role as you'd be joining an established non-clinical team that serves 43,000 patients and is rated outstanding by the CQC.

We have up to full time available with part time hours considered (22.5 hours per week minimum).

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

Competitive Salary

NHS Pension

Support to guide your personal and professional development

Excellent training opportunities

Main duties of the job

Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for someone who is confident and has an empathetic phone manner.

About us

We believe in delivering high quality patientcare through teamwork.

Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.

Date posted

12 June 2023

Pay scheme

Other

Salary

£10.80 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0676-23-0001

Job locations

Oliver Street Surgery

57 Oliver Street

Ampthill

Bedfordshire

MK45 2SB


Job description

Job responsibilities

Make appointments for patients to see GPs, nurses or others.

Answer the telephones and signpost as appropriate.

Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.

Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.

Operate clinical computer system and maintain high quality data entry.

Communicate with other agencies like transport, phlebotomy, hospital etc.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in all situations;
  • Capable of remaining calm, with consistent accuracy and concentration under pressure;
  • Strong IT and administration skills;
  • Enthusiastic with energy and drive;
  • Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

Job description

Job responsibilities

Make appointments for patients to see GPs, nurses or others.

Answer the telephones and signpost as appropriate.

Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.

Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.

Operate clinical computer system and maintain high quality data entry.

Communicate with other agencies like transport, phlebotomy, hospital etc.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in all situations;
  • Capable of remaining calm, with consistent accuracy and concentration under pressure;
  • Strong IT and administration skills;
  • Enthusiastic with energy and drive;
  • Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

Person Specification

Qualifications

Essential

  • Good level of education to GCSE standard or equivalent

Experience

Essential

  • Experience of working in a customer services/other front line situation
  • Computer literate with excellent keyboard skills
  • Self-starter, able to work on own initiative, following set procedures and protocol

Desirable

  • Use of clinical system software eg. Systmone
  • Previous NHS experience, ideally within a GP setting
Person Specification

Qualifications

Essential

  • Good level of education to GCSE standard or equivalent

Experience

Essential

  • Experience of working in a customer services/other front line situation
  • Computer literate with excellent keyboard skills
  • Self-starter, able to work on own initiative, following set procedures and protocol

Desirable

  • Use of clinical system software eg. Systmone
  • Previous NHS experience, ideally within a GP setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lea Vale Medical Practice

Address

Oliver Street Surgery

57 Oliver Street

Ampthill

Bedfordshire

MK45 2SB


Employer's website

https://www.leavale.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lea Vale Medical Practice

Address

Oliver Street Surgery

57 Oliver Street

Ampthill

Bedfordshire

MK45 2SB


Employer's website

https://www.leavale.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Staff Development Manager

Elaine Bigham

elaine.bigham@nhs.net

01582349912

Date posted

12 June 2023

Pay scheme

Other

Salary

£10.80 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0676-23-0001

Job locations

Oliver Street Surgery

57 Oliver Street

Ampthill

Bedfordshire

MK45 2SB


Supporting documents

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