Job summary
Our friendly GP practice is seeking to employ a receptionist to join the team providing high quality service to our patients. Candidates should be computer literate, confident and motivated. Experience in health care is an advantage. Must be flexible. This will be 20 hours a week.
Main duties of the job
To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors.
IT skills is an advantage, word, excel, outlook email as well as our in house systems, EMIS and Docman 10.
The position is a varied role, full training will be given.
About us
Staines Health Group is located in Staines-upon-Thames close to both the River Thames and M25. We operate from NHS Property Co premises which house 3 practices together with community and commissioned services, serving a population of approx.13,000 patients.
The practice has 4 partners and 1 salaried GP, a Paramedic and Physicians Associate working a mix of part and full time hours. 4 Nurses manage the majority of our chronic disease work alongside all the vaccinations and immunisations and day to day nursing including 2 HCA.
We are also a training practice.
Job description
Job responsibilities
- To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors.
- To book appointments for patients in accordance with practice policies.
- To record all appropriate data on the practice computer, particularly appointments and read-coded patient history. To give patients test results, in accordance with practice procedures.
- To file appropriate information in patient notes and to tidy notes as necessary - to practice specification.
- To process repeat prescriptions in accordance with practice procedures.
- To scan documents to patient records and use document management system to pass to appropriate recipients
- To book private medicals and other private administration as the partners require.
- To maintain any required practice records using spreadsheets or data bases (training given)
- To create letters, forms and documents, primarily for patients, using Word, practice intranet or other practice resources.
- To use internal and external email for correspondence as required.
- To carry out photocopying, shredding etc. as necessary.
- To raise charges for chargeable services, receive cash and issue receipts as necessary.
- To chase hospital appointments, missing documents etc. as required by clinical staff.
- To sort incoming mail on allocated days, to make tea and coffee for doctors and staff at agreed times
- To help maintain a tidy, clean and well kept appearance to the waiting room and reception areas and clinical rooms as specified in room schedules.
- To attend and contribute to staff meetings and development meetings constructively.
- To attend personal development reviews at least annually and such training courses as may be agreed appropriate.
- Other general administration and record-keeping as required and relevant to the position
Job description
Job responsibilities
- To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors.
- To book appointments for patients in accordance with practice policies.
- To record all appropriate data on the practice computer, particularly appointments and read-coded patient history. To give patients test results, in accordance with practice procedures.
- To file appropriate information in patient notes and to tidy notes as necessary - to practice specification.
- To process repeat prescriptions in accordance with practice procedures.
- To scan documents to patient records and use document management system to pass to appropriate recipients
- To book private medicals and other private administration as the partners require.
- To maintain any required practice records using spreadsheets or data bases (training given)
- To create letters, forms and documents, primarily for patients, using Word, practice intranet or other practice resources.
- To use internal and external email for correspondence as required.
- To carry out photocopying, shredding etc. as necessary.
- To raise charges for chargeable services, receive cash and issue receipts as necessary.
- To chase hospital appointments, missing documents etc. as required by clinical staff.
- To sort incoming mail on allocated days, to make tea and coffee for doctors and staff at agreed times
- To help maintain a tidy, clean and well kept appearance to the waiting room and reception areas and clinical rooms as specified in room schedules.
- To attend and contribute to staff meetings and development meetings constructively.
- To attend personal development reviews at least annually and such training courses as may be agreed appropriate.
- Other general administration and record-keeping as required and relevant to the position
Person Specification
Knowledge and Skills
Essential
- Good communication skills both verbal and written
- Ability to work alone and within in a team
- Can work under pressure
- IT skills
Desirable
- Knowledge of Primary care systems and procedures
Qualifications
Essential
Desirable
- Worked in General Practice using EMIS/Docman/Footfall
- Customer Service skills
- NVQ's administration
- IT Skills
Experience
Essential
- Experience of working in a high paced busy environment
- Customer service skills to a high standard
- Experience of working in Healthcare or similar
- IT skills
Desirable
- Worked in Primary Care
- Use of systems EMIS/Docman/Footfall
Person Specification
Knowledge and Skills
Essential
- Good communication skills both verbal and written
- Ability to work alone and within in a team
- Can work under pressure
- IT skills
Desirable
- Knowledge of Primary care systems and procedures
Qualifications
Essential
Desirable
- Worked in General Practice using EMIS/Docman/Footfall
- Customer Service skills
- NVQ's administration
- IT Skills
Experience
Essential
- Experience of working in a high paced busy environment
- Customer service skills to a high standard
- Experience of working in Healthcare or similar
- IT skills
Desirable
- Worked in Primary Care
- Use of systems EMIS/Docman/Footfall
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.